How to Respond to a Complaint or Grievance

Last Updated: March 3, 2020 9:59:51 AM PST

Managers and supervisors should work with Labor Relations when responding to a complaint or grievance. The steps below are general guidelines.

1. When a complaint or grievance that concerns your department has been filed, you will receive a notice from Labor Relations.

Complaints and grievances must be submitted to Labor Relations.
Labor Relations will contact you if a complaint or grievance is received and a response is necessary.

2. Contact Labor Relations before you meet with an employee and/or employee's representative about a complaint or grievance.

Once a complaint or grievance has been filed, consult with Labor Relations before scheduling a meeting or having contact with the employee and/or the employee's representative regarding the complaint or grievance.
Labor Relations must be present for all meetings involving a union representative.

3. Be responsive to Labor Relations and be available to meet during any stage of the process.

If you are required to attend a meeting about a complaint or grievance, Labor Relations will contact you to scheduled the date, time, and location. Remember, there may be a lot of participants required to attend the meeting, please be as flexible as possible.
It is important that you are responsive and present at all stages of the process.

For more detailed information, contact Labor Relations at (858) 534-2810.

Notice: The information on this page summarizes provisions of university policies and/or collective bargaining agreements. Refer to the Personnel Policies for Staff Members (PPSM) and local implementing procedures or applicable collective bargaining agreement for full text of referenced information.