WalkMe Frequently Asked Questions

WalkMe has been selected by the Enterprise Systems Renewal (ESR) program as UC San Diego’s Digital Adoption Platform (DAP). Starting with the launch of Kuali Research, WalkMe is used to augment training and accelerate system adoption by adding in-system help when you need it.

When applied, it takes the guesswork out of new systems and processes by providing step-by-step guidance overlaid onto the user interface. These guided walkthroughs, along with direct access to static help content and ways to request support, will be made available, on-demand, as you learn the system.

As systems come online, the inclusion of WalkMe will be referenced in project communications and the system go-live announcement.

The WalkMe Browser Extension identifies when a user is in one of the pre-authorized systems and loads the WalkMe content for that system on the screen.

The WalkMe Browser Extension is only active when you enter one of the pre-authorized UC San Diego applications that has WalkMe configured. Otherwise the browser extension is inactive. This behavior was subject to testing by the Privacy Office and Security Office.

WalkMe processes:

• Usernames
• Roles (e.g., fund manager, researcher)
• HTML metadata to locate elements on a page
• Analytics metadata (user interactions with the WalkMe tools)
• IP addresses
• Approximate user locations
• Environment properties: browser types, page URLs, and page titles

IP addresses are pseudonymized before being transferred to WalkMe.IP addresses are collected for debugging and security purposes, along with usage statistics of WalkMe functionality, such as specific walkthroughs and help content is being tracked via cookies. Page contents are not collected. Names and other direct personal information (except usernames) are not collected at this time.

No, UC San Diego's WalkMe service is configured at the program level to collect Engagement data, which WalkMe describes as usage statistics to inform administrators of how WalkMe content is being leveraged by the user community.

Interactions between the user and the application, or content housed within the application, are not being tracked nor are they being sent to WalkMe.

1. Open your chrome browser
2. Click the settings icon at the top right 
   
3. Click Settings
4. On the left navigation bar click Extensions
5. Look for the WalkMe Extension
   
   

1. Open the Firefox browser
2. Click the settings icon at the top right
   
3. Click Add-ons and Themes
4. On the left navigation bar click Extensions
5. Look for the WalkMe Extension

1. Open the Safari browser
2. Click the Safari tab, then click Preferences
   
3. Click on Extensions
   
4. Look for the WalkMe Extension

1. Open the Edge browser
2. Click the settings icon at the top right
   
3. Click on Extensions
4. Look for WalkMe Extension