Skip to main content

System Status: 

WalkMe Decommission

In response to valuable feedback from our campus community and with a commitment to providing more effective user training solutions, the Enterprise Systems Renewal (ESR) program retired the WalkMe Digital Adoption Platform on December 15, 2023.

WalkMe was originally brought to campus by the ESR program as a temporary solution to support user adoption of new systems. While it has played a pivotal role in our transition over the last few years, the need to install special software on user workstations and the constant maintenance requirements limited its application and use. As new capabilities become available, we will continue to explore more effective solutions that are available to all users. As part of our commitment to evolving with emerging capabilities, we are now pleased to introduce Oracle Guided Learning (OGL).

Starting in January 2024, Oracle Guided Learning is being applied to all Oracle products. OGL provides a similar experience to WalkMe, with the added benefit of being available to all OFC users upon login, eliminating the need for special software to be installed. Please stay tuned as more information about the OGL rollout will be shared with the community over the coming months.

As part of WalkMe decommission, our central and distributed IT service providers will remove WalkMe from university issued and managed workstations. You will be notified directly by your IT support team regarding this effort in February 2024.

For general inquiries related to this announcement, please feel free to contact walkme@ucsd.edu.

Decommission Timeline

December 15, 2023: WalkMe functionality stops on UC San Diego services.

February 2024: WalkMe Browser Extension removal from UC San Diego-managed computers. Look for detailed information from central and distributed IT service providers.

Participating Systems & How to Reach Them Directly

Contact participating system owners with questions about their WalkMe service decommission:
Service Name Contact
UCPath

Submit a ticket to Budget & Finance Support (AD login required) selecting the following options:

  • I want to...: Ask a Questions or Make a Request
  • About: Financial Accounting
  • Related to...: Payroll Financial Management.
Ecotime Campus Timekeeping esr-time@ucsd.edu
Kuali Research researchadmin@ucsd.edu
Graduate Support Accounting Setup (GSAS) gsas@ucsd.edu
i-Sight isightsupport@ucsd.edu
Concur

Submit a ticket to Budget & Finance Support (AD login required) selecting the following options:

  • I want to...: Ask a Questions or Make a Request
  • About: Training & Engagement
  • Related to...: Training and Engagement Support
  • *More Specifically...: WalkMe Inquiries
Oracle Budget

Submit a ticket to Budget & Finance Support (AD login required) selecting the following options:

  • I want to...: Ask a Questions or Make a Request
  • About: Training & Engagement
  • Related to...: Training and Engagement Support
  • *More Specifically...: WalkMe Inquiries
Payment Compass

Submit a ticket to Budget & Finance Support (AD login required) selecting the following options:

  • I want to...: Ask a Questions or Make a Request
  • About: Training & Engagement
  • Related to...: Training and Engagement Support
  • *More Specifically...: WalkMe Inquiries
Logistics Portal

Submit a ticket to Budget & Finance Support (AD login required) selecting the following options:

  • I want to...: Ask a Questions or Make a Request
  • About: Training & Engagement
  • Related to...: Training and Engagement Support
  • *More Specifically...: WalkMe Inquiries
UC OATS Campus: esr-oats@ucsd.edu 
Health Sciences: hs-ucoats@health.ucsd.edu
OnBase/EDMS OnBase@ucsd.edu