LastPass: Frequently Asked Questions
Last Updated: January 16, 2019 3:54:58 PM PST
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What is LastPass?
LastPass is software licensed by UC San Diego to provide secure password management for UC affiliates.
LastPass enables you to only need to remember one password while providing the security of much more complex and hard to remember passwords. This is done using the LastPass browser plugin or app to generate complex passwords and securing them behind your master password and Two-factor authentication.
Why is this important?
Account breaches can happen when using weak passwords or reusing old passwords/sharing passwords across accounts. LastPass simplifies your online life by remembering your passwords for you. With LastPass to manage your logins, it's easy to have a strong, unique password for every online account and improve your online security.
Who is eligible for UCSD LastPass Enterprise?
Any UC affiliate with an @ucsd.edu email address will be eligible for a LastPass Enterprise account.
How safe is LastPass?
With Lastpass, your data is encrypted and decrypted at the device level using AES-256 bit encryption. Data stored in your vault is kept secret, even from LastPass. Your master password, and the keys used to encrypt and decrypt data, are never sent to LastPass’ servers, and are never accessible by LastPass. This is why it is not guaranteed that your account will be recoverable if your Master Password is lost.
Additionally, adding Two-Factor authentication provides an extra layer of security for your LastPass account.
What can UCSD LastPass admins do with my account?
UCSD LastPass admins can:
- create new accounts
- suspend accounts
- deactivate accounts
- delete accounts
- create policies
- view reporting
UCSD LastPass admins can't:
- view data in active or deactivated LastPass accounts
- view your Master Password
- share folders or links
- edit shared folders or links
What if I already have a LastPass account?
You can link your personal LastPass account to your UCSD Enterprise Lastpass Account. Instructions and more information can be found at LastPass Account Linking Support Documentation.
If you wish to unlink your personal account, instructions can be found at LastPass Unlinking Support Documentation.
What do I do if I forget my Master Password?
The ITS Service Desk may be able to reset your Master Password, but it is not a guarantee. LastPass also does not know your Master Password and may not be able to recover the account. For more recovery options please look at LastPass Master Password Support Documentation.
For more information, contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.