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Contact the Office of Information Assurance

Use the information below for guidance on contacting the Office of Information Assurance.

Critical Emergencies

If you have a critical emergency requiring immediate assistance please call 858-246-4357.

General Questions

Upon reading the information below, if you're still unsure where a question should be directed, emailing will always get it to the right person.

Compromises, Hacks, Theft or Best Practices Advice

Email for any of the following

  • Reporting a system or account compromise or hack
  • Reporting a stolen or lost University laptop or other equipment
  • Asking a question about a security best practice
  • Requesting a consultation about your system, research project, or general advice

Cybersecurity Training

Email for any of the following
  • To arrange for a presentation or lecture for your class or staff
  • A custom training session 
  • To arrange for our participation in your event
  • Questions about our Cybersecurity in Six Words program

Policy Matters Including PCI, FERPA, HIPAA and UCOP

Email for
  • Questions about PCI compliance
  • Questions about FERPA, HIPAA, or other common compliance questions
  • Questions about compliance with campus and UCOP policies

Cybersecurity Certification for Research

If you have questions or are requesting support with the Cybersecurity Certification for Research initiative please email

Service Issues

If you are looking for general support for one of our services such as the VPN, antivirus/anti-malware software, LastPass password manager, or DUO two-step login please contact the Service Desk by emailing or by visiting the Service Desk website at

Legal Issues and Questions

Please email if you

  • Are a law enforcement officer or agency attempting to contact us
  • Are a university office looking for assistance in responding to a legal instrument


Wish to make a suggestion or file a complaint or compliment about our services? Email  

Other Resources and Contacts

Other useful and related contacts at UC San Diego