Contact the Office of Information Assurance
Use the information below for guidance on contacting the Office of Information Assurance.
Critical Emergencies
If you have a critical emergency requiring immediate assistance please call 858-246-4357.General Questions
Upon reading the information below, if you're still unsure where a question should be directed, emailing security@ucsd.edu will always get it to the right person.
Compromises, Hacks, Theft or Best Practices Advice
Email security@ucsd.edu for any of the following
- Reporting a system or account compromise or hack
- Reporting a stolen or lost University laptop or other equipment
- Asking a question about a security best practice
- Requesting a consultation about your system, research project, or general advice
Cybersecurity Training
Email cybersecurity@ucsd.edu for any of the following- To arrange for a presentation or lecture for your class or staff
- A custom training session
- To arrange for our participation in your event
- Questions about our Cybersecurity in Six Words program
Policy Matters Including PCI, FERPA, HIPAA and UCOP
Email oia-rc@ucsd.edu for- Questions about PCI compliance
- Questions about FERPA, HIPAA, or other common compliance questions
- Questions about compliance with campus and UCOP policies
Cybersecurity Certification for Research
If you have questions or are requesting support with the Cybersecurity Certification for Research initiative please email ccr-support@ucsd.edu.
Service Issues
If you are looking for general support for one of our services such as the VPN, antivirus/anti-malware software, LastPass password manager, or DUO two-step login please contact the Service Desk by emailing servicedesk@ucsd.edu or by visiting the Service Desk website at https://support.ucsd.edu/its.
Legal Issues and Questions
Please email sec-legal@ucsd.edu if you
- Are a law enforcement officer or agency attempting to contact us
- Are a university office looking for assistance in responding to a legal instrument
Suggestions
Wish to make a suggestion or file a complaint or compliment about our services? Email ciso@ucsd.edu.
Other Resources and Contacts
Other useful and related contacts at UC San Diego
- Submitting or have received a subpoena? Email ehssubpoena@ucsd.edu and see https://blink.ucsd.edu/safety/risk/lawsuits/subpoenas.html.
- Need approval for remote work? Use the remote work compliance review form at https://ucsd.kualibuild.com/app/builder/#/home.
- Member of the media looking for a subject matter expert? https://ucsdnews.ucsd.edu/media_contacts