Standing Committee on Service and People Oriented Administrative Culture (SC-SPOC)

Learn more about the Standing Committee on Service and People Oriented Administrative Culture (SC-SPOC).

SC-SPOC in Action: Recent Progress

Recently Completed Idea Campaigns

• UC San Diego’s Strategic Plan for Inclusive Excellence (Fall 2017): An all-campus initiative that focused on educating and gathering feedback and input from the campus to create and implement a strategic plan for inclusive excellence.
• Making UC San Diego Health Your First Choice (Spring 2018): Co-sponsored by UC San Diego Health and SC-SPOC, this campaign seeks input from the faculty and staff on how to overcome the obstacles and barriers they may face in choosing UC San Diego Health as their healthcare provider.
• It Pays to Save!(July 2017): SC-SPOC sponsored this campaign aimed at gathering cost savings ideas to further streamline our administration or our programs and save costs. The Saving Total Costs by Efficient Processes (STEP) seeks to identify opportunities in campus processes that can yield demonstrable reductions in total costs to the campus while continuing to meet service standards.

Current Concepts

• Facilitate retention of world-class faculty and researchers by leveraging UC San Diego Health expertise to provide US Civil Surgeon services for the permanent residence process: This idea which suggests that due to tough bureaucracy, those seeking permanent residence are subject to a rather arduous and confusing process of receiving sign off on their medical exam. The suggestion is to refer our potential hires to our own UC San Diego Health physicians who would be on an approved list of US Civil Surgeons. This idea is currently being investigated for feasibility at UC San Diego.
• Cell Phone Stipend: An idea submitted toIdeaBox that would implement a cell phone stipend for those choosing to use their personal cell phones for work purposes. The policy governing the reimbursement and use of cell phones for work purposes is a UC wide policy. An option to consider the implementation of specific departmental practices is being explored.

Success Stories

• The Lean Six Sigma Yellow Belt Courier Simulation Training began over a year ago and is now offered as often as twice a month for groups or interested individuals. The enormous success of this training means that we are collectively building capacity on campus for lean methodologies and process improvement. See Continuous Process Improvement Methods - Lean Six Sigma or Other
• Automated ideas for adding new payees was submitted in the 2015 by Jessica Sun to the Campus Challenge to Reduce Administrative Burden campaign and led to the launch of a new system called Payment Compass, which is now streamlining payment for non-payroll payees.
• The Integrated Procure-to-Pay Solutions (IPPS) team received the Innovation Award for Process Improvement from the National Association of College and Business Officers (NACUBO) for the Re:Event project. The Innovation Award nomination acknowledges the first phase of the project which focused on moving the end-to-end catering process into Marketplace and inviting caterers and bar service providers to qualify for an agreement with UCSD. The first six months of Re:Event alone have resulted in $67K in savings and an estimated 900 hours have been saved because of the reduction or elimination in manual processes for campus and IPPS.