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Oracle Guided Learning

Learn more about Oracle Guided Learning.

Oracle Guided Learning Overview

In February 2024, Oracle Guided Learning (OGL) is being applied to Oracle Financials Cloud (OFC). Business and Financial Services is elevating training and guidance resources to provide users with a more streamlined support system

As part of this transition, traditional knowledge base 'how-to' articles are being converted into the new On-Guide Learning format. Users will be seamlessly redirected to the new, enhanced method of interacting with the system, ensuring a more efficient and user-friendly experience.

What is Oracle Guided Learning

Oracle Guided Learning (OGL) is a knowledge tool that works in tandem with UC San Diego’s business and financial services resources tools. OGL offers real-time, step-by-step assistance for task and activity completion. This tool can be personalized and tailored to convey upcoming processes and enhance operational efficiencies. Upon logging in, a system popup message reminds you of this new feature and provides guidance on how to launch it for your convenience.

How to Install Oracle Guided Learning

The installation of Oracle Guided Learning in Oracle Financials is automated; simply use the widget using your Chrome or Edge browser. OGL provides a similar experience to WalkMe, with the added benefit of being available to all OFC users upon login.

As upcoming updates occur, modules will be continuously added and manual installation may be necessary. Our one-pager details our current phased approach to OGL's implementation.

How to Use Guided Learning

Click and hold the “square of dots” to move the widget to your preferred sides of the screen.

OGL-Step-1-Screenshot.png

Click on the “i” on the Guided Learning widget to open its menu.

OGL Widget Icon 

Or use the Search feature to find guidance on a specific topic.

OGL Step 2 Screenshot

Guides can be launched in two ways. Clicking on the guide name launches step-by-step, pop-up instructions to complete the task. If the information is a form, video, written document, or policy, it opens in a new window.

OGL Step 3 Screenshot

Guides can also be launched by using the arrow icon to the right of the title. Clicking on an arrow opens a window with all the step-by-step instructions (including video if available) and screenshots so you can see all the steps without having to click through the task. This window can be printed or emailed.

OGL Step 4 Screenshot

All users will have access to Smart Tips (brief explainers of a process) and Beacons (flashing red circles that say "this deserves your attention”).

OGL Step 5 Screenshot

In addition, users are encouraged to provide feedback about Guided Learning. Click on Survey - User Feedback in Guided Learning's Start Here menu.

Available Guides

As part of this transition, we are identifying and converting traditional knowledge base 'how-to' articles into the new On-Guide Learning (OGL) format. Eventually, these articles will be phased out from the Services & Support Knowledge Base. Users will be seamlessly redirected to the new, enhanced method of interacting with the system, ensuring a more efficient and user-friendly experience.

What We’re Launching: Guide List

Guides
List of guides coming soon.

OGL Office Hours

 

Topics Date & Time Link to Zoom

Introduction to Oracle Guided Learning (OGL)

  • Overview of OGL and its significance in learning and development.
  • Key features and benefits for users.
  • How OGL enhances the learning experience.
  • Accessing and navigating OGL guides.
  • February 21, 2024 - 10:00 AM

Week 2: Issues + Questions (Demo)

  • Identifying common issues users may encounter with OGL.
  • Live demonstration to troubleshoot common problems.
  • Interactive Q&A session to address participant queries.
  • Tips and best practices for effective use.
  • February 28, 2024 - 10:00 AM

Week 3: TBD

  • March 6, 2024 - 10:00 AM
Zoom Link
Week 4: TBD
  • March 13, 2024 - 10:00 AM
Zoom Link
Week 5: TBD
  • March 20, 2024 - 10:00 AM
Zoom Link
Week 6: TBD
  • March 27, 2024 - 10:00 AM
Zoom Link

Week 7: TBD

  • April 3, 2024 - 10:00 AM
Zoom Link

Visit the Oracle Guided Learning Playlist (TBA) for recorded sessions.

Frequently Asked Questions (FAQ)

Question Answer
Q: What is Oracle Guided Learning (OGL)?

A: Oracle Guided Learning (OGL) is an in-application user guidance comprehensive learning platform that provides interactive help to users.

  • Real-time guides
  • Step-by-step and interactive
  • Users train and learn as they do work, not "just in case."
Q: How do I access Oracle Guided Learning?

A: The installation of Oracle Guided Learning in Oracle Financials is automated; simply use the widget using your Chrome or Edge browser. OGL provides a similar experience to WalkMe, with the added benefit of being available to all OFC users upon login, eliminating the need for special software to be installed.

Q: What type of content is available on OGL?

A: Over 60 guides are currently available! We are streamlining our training and guidance resources to provide users with a more cohesive experience. As part of this transition, we are identifying and converting traditional knowledge base 'how-to' articles into the new On-Guide Learning (OGL) format.

Q: How do I troubleshoot issues with OGL?

A: If you encounter issues, try refreshing the page, clearing your browser cache, or checking your internet connection. If the problem persists, contact your organization's IT support or the designated OGL administrator.

Q: Is OGL mobile-friendly?

A: Yes, OGL is designed to be mobile-friendly. You can access the platform on various devices, including smartphones and tablets, for convenient on-the-go learning.

Q: Which platform should I use to access OGL?

A: OGL works best when using the Google Chrome web browser.

Q: How often is OGL content updated?

A: OGL content is regularly updated to align with Oracle application updates and changes. The platform aims to provide users with the latest and most relevant training materials.

Find answers, request services, or get help from our team at the UC San Diego Services & Support portal or call the Finance Help Line at (858) 246-4237.