Skip to main content

System Status: 

  1. HOME
  2. Finance
  3. Finance Administration Resources
  4. Get Help
  5. FAQ

FAQ

Last Updated: August 19, 2021 8:19:51 AM PDT
Give feedback

Expand all

Expand section General

How do I request to update Blink pages?

Budget & Finance web content is being updated and restructured with the client experience in mind. This project will be rolled out in phases over the next year.  This will include ensuring all Blink content is up-to-date.  If you’d still like to request an update please submit a support ticket to Budget & Finance Services & Support > Get Help (BFP) > Submit a Ticket or you can find and click on the “give feedback” link on the Blink page:

give-feedback.png

How do I subscribe to Budget & Finance communications?
To keep up-to-date on the latest news, system alerts, and upcoming events, we invite you to subscribe here.

Expand section Services & Support

What is the Community of Practice (CoP)?
The Budget & Finance CoP is a learning network dedicated to bringing the UC San Diego financial community together to share and crowdsource knowledge related to specific budget & finance related topics. Participants come together to learn from and share practices and ideas to ensure departments’ success in managing the university’s fiscal responsibilities. Membership is open, and you are invited to participate in any areas of interest.
How do I join the Community of Practice (CoP)?
We invite you to join in one of two ways:
  • A new icon and direct link has been added to the Budget & Finance Services & Support homepage https://support.ucsd.edu/finance
  • Link to the Budget & Finance CoP in MS Teams and find your group!
How do I request Knowledge Base Article (KBA) updates?
The Budget & Finance Knowledge Base is frequently being updated. If you want to request updates to content, please enter your request (or feedback) in the comment box found at the bottom of the article.
How do I request enhancements to financial systems and reports?
Complete and submit a Budget & Finance Enhancement Request form making sure to provide as much detail as possible for any new, modified or enhanced financial system features or reports that you need.
What is the enhancement request process?
All Budget & Finance enhancement requests are reviewed by a designated Vice Chancellor approval group for review and endorsement.  Once approved, all requests are evaluated by the Budget & Finance User Group in partnership with the central offices against other configuration and reporting requests. When deemed necessary, the group will escalate to the Finance Steering Committee. This is a very detailed and thought out process that can take from several months to a year to complete.
Can I call someone if I need help?
Phone availability is limited to high volume areas that are able to offer general support which include Travel, Accounts Payable, and Procurement.  You can call 858-534-949 between the hours of 8:00am - 4:00pm, Monday through Friday. These lines are closed on Wednesday from 9:00am - 10:00am and outside of business hours.

Expand section Training

How do I subscribe to Budget & Finance on YouTube?
Follow these easy steps to subscribe to the UC San Diego Budget & Finance YouTube channel:
  1. Go to https://www.youtube.com in a web browser
  2. Sign in to your account. You have to be signed in to a Google account to subscribe to YouTube channels. If you're not signed in, click the blue "SIGN IN" button at the top-right corner and then log in with your Google account
  3. Search for UC San Diego Budget & Finance or click on the link here
  4. Click to subscribe to a channel
What is WalkMe?

The WalkMe Browser Extension adds various tips, walkthroughs, and resources to your Oracle and Concur applications. We also use WalkMe to add additional validation to your transactions, announcements, and reminders. Download the extension to your browser to unlock these features.

Explore additional features and use cases for implementing WalkMe on your application here: https://blink.ucsd.edu/technology/help-desk/training/walkme/index.html

How do I install WalkMe?
Download the WalkMe browser extension and access content in applications like: Oracle Financials Cloud, Concur, Kuali Research and many more! Click this link to download the extension to your browser.
How do I request WalkMe updates in the financial system?

To request WalkMe updates in the financial system, submit a support ticket to Budget & Finance Services & Support > Get Help (BFP) > Submit a Ticket 

  1. Skip down to More Specifically and enter WalkMe (Report an Error or Make a Request)
  2. Once selected, form fields will automatically populate 
  3. Provide the details of your request and click submit
Find answers, request services, or get help from our team at the UC San Diego Services & Support portal.