How to Request Machine Repairs

Last Updated: March 3, 2021 12:31:15 PM PST

Follow the steps below if your copier isn't working.

1. Try to resolve the problem yourself.

See Troubleshooting Videos.

Find the 4-digit machine number on a colored Imprints sticker located on the front of the machine.
Identify the problem as best you can, including any error codes displayed on the screen.
Have a contact name and phone number ready.

Call (858) 534-2377 and speak with a customer service representative 8 a.m. – 4:30 p.m. weekdays.
After hours or on weekends, leave a voicemail. Remember to include the machine number, a description of the problem, and a contact name and phone number. We will respond the next business morning.
You can also request service online using our Maintenance Request Form.