How to Request Machine Repairs
Last Updated: August 10, 2020 1:29:12 PM PDT
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Follow the steps below if your copier isn't working.
1. Try to resolve the problem yourself.
2. If you can't resolve the problem, gather information about the machine before calling Imprints.
- Find the 4-digit machine number on a colored Imprints sticker located on the front of the machine.
- Identify the problem as best you can, including any error codes displayed on the screen.
- Have a contact name and phone number ready.
3. Contact Imprints' Help Desk.
- Call (858) 534-2377 and speak with a customer service representative 8 a.m. – 4:30 p.m. weekdays.
- After hours or on weekends, leave a voicemail. Remember to include the machine number, a description of the problem, and a contact name and phone number. We will respond the next business morning.
- You can also request service online using our Maintenance Request Form.
Questions?
Contact an Imprints expert.