WalkMe Digital Adoption Platform (DAP)

Find out about the WalkMe digital adoption platform (DAP).

What is WalkMe?

WalkMe augments training by adding in-system help when you need it. Strategically applied, it takes the guesswork out of what drop down menu selections mean or how to complete the next step of a process. These and other WalkMe functions are there, on-demand, when you need help.

Who Uses WalkMe?

End users:

• In order to experience in-system WalkMe help that is provided, UC San Diego users need to download the WalkMe browser extension.

System/service owners:

• WalkMe will be implemented for Enterprise Systems Renewal (ESR) projects first. It should be available to campus departments by summer 2020.
• View a list of services that have or are planning to use WalkMe technology.

WalkMe Browser Extension

When the WalkMe technology layer is added to a system, the browser extension delivers its functionality to end users. For this reason, the IT department remotely installed the extension to all UC San Diego computers. To make sure you can take advantage of the added functionality, you need to:

• Check to see if the browser extension has been installed and is working.
  • Check to see if the browser extension is blocked or disabled.
• If the browser extension has not been installed, or is not working properly, contact your local IT for assistance.

More links

• Frequently Asked Questions