Student Mail Resources
Last Updated: May 22, 2025 3:16:13 PM PDT
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Below are helpful resources and answers to common questions about Student Mail Services. Click on each topic to expand, or follow the links to detailed step-by-step guides.
Step by Step Guides
Learn more from our guides in our Knowledge Base Articles (KBAs) in Services and Support (SSO Required).
- KBA Category 1
- KB00001: How to Update Your Lived Name
- KB00002: How to Update Your Address for Letter Mail and Package Forwarding
- KB00003:
- KBA Category 2
- KB00001: How to Update Your Lived Name
- KB00002: How to Update Your Lived Name
- KB00003: How to
- KBA Category 3
- KB00001: How to Open a Support Ticket with Student Mail
Frequently Asked Questions (FAQs)
How do I change my name on my packages?
You can update your Lived name through the Social Identities Tool. Changes to your lived name can take 24-48 hours to appear in the Student Mail system.
What if I shipped a package to my old campus address?
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I got a delivery notification from the carrier....
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What can I receive from school?
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Important Things to Know
[Forwarding, Off Campus Deliveries, everything else, Research, General questions]