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Upcoming Staff Education & Development Classes and Events

Learn about upcoming Staff Education & Development classes and events.

As Campus Human Resources continues our planning and support for staff in alignment with the Chancellor’s guidelines for all of campus, we are looking at options for classes provided by Staff Education and Development and all our Human Resources partners. These options include creating some online options to replace originally planned in-person classes, postponing an in-person class to a rescheduled date, and/or postponing an in-person class with a future date to be announced. We are also communicating with our instructional partners across campus to determine how we can support them and you.

As we plan and adapt to this evolving situation, we will continue to share updates with you. If you have any questions about upcoming classes, please do not hesitate to contact us at staffeducation@ucsd.edu.

Staff Education & Development Newsletter

We distribute a campus-wide newsletter to inform staff of upcoming classes and trainings.

Check out the current Spring 2020 (PDF) issue of the SED Newsletter.

Past Issues:

To receive updates on upcoming classes, trainings, and professional development events, please subscribe to the Staff Education & Development mailing list.

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My UC Career Online Career Development Tool

Staff Education & Development and Health Human Resources Learning & Organization Effectiveness Team have collaborated to launch the My UC Career online career development tool. In addition to our local programs and resources, this is a systemwide tool available to all University of California (UC) employees. Career development continues to be a focus area across all UC locations, and the portal helps employees to grow and advance their UC careers.

The My UC Career portal provides access to job openings at all UC locations via the Systemwide Job Board, as well as resources and tools to create and refine resumes, write cover letters, identify strengths, practice interviewing and find professional networking opportunities.

Upcoming Classes and Trainings

 

Empathy In Action Series - Spring Summer 2020


The Role of Empathy Mapping in Customer Service

Thursday, May 21, 2020
1:30 - 2:45 p.m.
Via Zoom - advance registration is required
Facilitators: Kim Greene and Linda Thai Schlossman
Fee: none

Intended for: staff have a customer service role

In this interactive workshop, we will explore Empathy Mapping and its role in understanding the customer experience. You will walk away from the workshop able to draft your own empathy map, which will help you understand the customer experience at both the individual and group level and more effectively relate your services to their needs. Following this workshop, you can continue with an optional small-group consultation of your draft empathy map with Kim and Linda.

Advance registration is required: https://bit.ly/EIAEmpathyMapping

After registering, you will receive a confirmation email containing information about joining the meeting.

 

Managing Quality Service

Thursday, June 25, 2020 - Two Dates! 
12:30 - 4:00 p.m.
Via Zoom - advance registration is required
Facilitators: Kim Greene and Linda Thai Schlossman 
Fee: none

OR 

Thursday, July 9, 2020 - Two Dates! 
12:30 - 4:00 p.m.
Via Zoom - register via the UC Learning Center, keyword MgQualSvc
Facilitators: Kim Greene and Linda Thai Schlossman 
Fee: none

Intended for: managers, work leaders, supervisors

Join Kim Greene and Linda Thai Schlossman for this interactive workshop where we will assess the systems and processes that define your service architecture (designing, delivering, and recovering) of your organization. After completing this workshop, supervisors should be able to explain the customer service experience curve and define quality standards and quality service.

Crucial Conversations: Start with Heart

Day 1: July 14, 2020 10:00 - 11:45 a.m.
Via Zoom - advance registration is required
Facilitators: Kim Greene and Linda Thai Schlossman 
Fee: none

Intended for: all staff

When conversations get tough it’s easy to fall back to unproductive patterns including saving face, wanting to win, seeking revenge, and hoping to remain safe. Skilled communicators know to “Start with Heart.” Attend this session to learn more about this key initial step to preparing for high stakes conversations.

Advance registration is required: https://bit.ly/EIACrucialStart.

After registering, you will receive a confirmation e-mail containing information about joining the meeting.

 

Three Key Principles of Quality Service

Thursday, July 16, 2020
1:30 - 3:30 p.m.
Via Zoom - register via the UC Learning Center, keyword 3keys
Facilitators: Kim Greene and Linda Thai Schlossman

Fee: none

Intended for: all staff

There are three key principles you can call upon when designing and delivering quality service: Lean In; Become a Strategic Advisor; and Make it Easy. Join Kim Greene and Linda Thai Schlossman for this interactive two-hour workshop to explore these principles in greater depth, especially when set against the different customer personae you serve and the quality standards of your organization.

Enhancing Quality Customer Service Skills- two dates!

Wednesday, July 22, 2020 | 10:00 a.m. - 12:00 p.m
OR Monday, July 27, 2020 | 1:00 - 3:00 p.m.
Via Zoom - register via the UC Learning Center, keyword enhance
Facilitators: Kim Greene and Linda Thai Schlossman
Fee: none

Intended for: all staff

In this workshop, you will learn ways to elevate the standard customer interaction into a high-quality service experience for your audiences. After completing this workshop, you should be able to identify different systems and processes to assess your customer service skills, understand the value of the service to your audience, define quality standards, and define quality service.

Time Management in the Digital Age

Friday, July 24, 2020
12:30  -  4:00 p.m.
Via Zoom - register via the UC Learning Center, keyword timemanagement
Facilitators: Betsy Butterick 
Fee: $175 (registration/cancelation deadline 7/6/2020)

Intended For: all staff

Today's business professionals are bombarded by information, being persistently interrupted and sidetracked, constantly dealing with competing and changing priorities, handling an increasingly complex set of technologies, and having to work virtually and deal with a global and ever-changing economy. This makes time management in the digital age more challenging than ever. This engaging and motivating workshop brings breakthrough insights and revolutionary techniques that tackle the core issues that today's workforce is wrestling with, ranging from managing the digital overload to feeling less stress, while accomplishing more meaningful results.

Key Takeaways:

  • Better manage e-mail and reduce the time you spend on e-mail
  • Proactively manage competing priorities to reduce stress and get the desired results
  • Better manage interruptions to stay focused and save significant time
  • Work more strategically instead of working harder and longer
  • Easily organize and manage your electronic and paper information
  • Optimize your workflow for increased efficiency and focus

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Note: this page has a link that's easy to remember: http://blink.ucsd.edu/go/staffedevents