Benefits

Services:

• Questions about benefits plan options
• Policy guidance
• Benefits orientation
• Benefits counseling (including layoff and continuation of benefits after separation)
• Retirement counseling
• Retirement disability counseling
• UCPath escalations
• Retirement counseling workshops

Contact Information and Resources:

• Campus: Log into the Employee Center to find information, submit an inquiry, or access the phone number for the Campus HR Support Team.
  • Contact the Sr. Benefits Representative assigned to your Vice Chancellor Area.
• Health: Visit the Health HR portal to submit a request or call 619-543-3200.
• Visit UCnet to explore employee benefits at UCSD.

Services:

• Assistance with escalated benefit claims and health and welfare benefits
• Medicare coordination with UC-sponsored medical plans
• Retiree benefits inquiries
• Understand your UC health plan coverage and patient rights
• Provide a comparison of benefit options for a complex medical condition
• Retiree Health workshops
• Completion of the Request For Employment Information Form (CMS-L564) - Medicare Part B Enrollment

Contact Information and Resources:

• Phone: (858) 534-9686
• Email: hcfhelp@ucsd.edu
• Website: Health Care Facilitator Program on Blink 

Health Care Facilitator Help Desk

The Health Care Facilitator Program Help Desk is for active and retired faculty and staff to provide help and support with your UC health and welfare benefits. This is not a presentation – it’s your opportunity to ask questions about your benefits via Zoom. Registration is not required; click the Zoom link below at the start time of the session you'd like to attend.

Occurrence: Every 2nd and 4th Thursday of the month

June Sessions: 12th and 26th 
Time: 9:00 a.m. - 10:00 a.m.
Meeting URL: https://ucsd.zoom.us/j/95776112290 
Meeting ID: 957 7611 2290

Call-in if you don't have a Zoom account
Phone: (669) 900-6833
Meeting ID: 957 7611 2290

Services:

• Benefits enrollment, changes, updates, and exceptions
• Expedite benefits coverage with insurance carriers
• View current benefits enrollment
• Personal and dependent data updates
• Proof of enrollment or cancellation of benefits coverage
• Benefits billing during leave of absence
• Annual Open Enrollment administration, processing, and exceptions
• Employment verification requests
• Benefits orientation
• Family Member Eligibility Verification (FMEV) processing (de-enrollment/reinstatement)
• COBRA election requests
• Death claims, AD&D and survivor benefits
• Payroll Processing

Contact Information and Resources:

• Phone: (855) 982-7284
• Submit an Inquiry: Ask UCPath
• Email: ucpath@universityofcalifornia.edu
• Login to UCPath: ucpath.universityofcalifornia.edu
• Quick Links:
  • First Time Accessing UCPath
  • UCPath for Employees
  • UCPath for Managers
• Alternate contact methods:
  • Appointment feature
  • Chat feature available on Benefits Summary page within UCPath

Services:

• General UC Retirement Plan (UCRP) inquiries
• Retirement counseling
• Eligibility for retiree health insurance
• UCRP service credit purchase
• Service Credit disputes
• Qualified Domestic Relations Orders (QDRO)
• Capital Accumulation Payment (CAP) inquiries
• Refunds of UCRP accumulations
• Survivor benefits
• Beneficiary changes
• Assistance with UC Retirement At Your Service (UCRAYS)
• Retirement planning webinars

Contact Information and Resources:

• Secure message: Sign in to your UCRAYS account and select “Messages”
• Main Phone Line: 1-800-888-8267 
• International callers: 1-510-987-0200
• Hours of operation: Monday–Friday, 7:00 a.m. to 4:30 p.m. (PT) 
  • Option 1 - UC Retirement at Your Service (UCRAYS) online access (assistance with account unlock and password reset, provided by trusted UnifyHR partners)
  • Option 2 - Confirm receipt of a document(s) or request a tax document.
  • Option 3 - Survivor and beneficiary support (or call 1-888-825-6833; voicemail is available after hours)
  • Option 4 - Retiree health insurance (including questions about Medicare)
  • Option 5 - Retirement (including questions about retirement, a retirement in process, or the UC Retirement Plan)
  • Option 9 - All other questions 
• Fax: (800) 792-5178
• Mailing address:
  • UC Retirement Administration Service Center
    P.O. Box 24570
    Oakland, CA 94623-1570
• Login to UCRAYS: https://retirementatyourservice.ucop.edu
• Quick Links:
  • Getting help with UC Retirement At Your Service (UCRAYS)
  • RASC Retirement Planning Webinars
  • UC Retirement Administration Service Center (RASC) webpage

Services:

• Retirement Savings Program Accounts (403(b), 457(b), DC Plan, ROTH)
• Account balances, enrollment and contribution changes
• UC Retirement Choice Program
• Rollover and distributions
• Personalized planning and help

Contact Information and Resources:

• Phone: (866) 682-7787
• Website: NetBenefits.com
• Quick Links:
  • MyUCRetirement.com: Your source for “All Things Retirement”
  • Get personalized planning and help
  • Free financial education classes

Services:

• W2 & 1095 prior to 2020 accessible from AYSO
• Pre-Conversion to UCPath Record of Earnings
• Pre-Conversion to UCPath Payroll Questions
• AYSO password reset

Contact Information and Resources:

• Submit an inquiry: UC San Diego Services & Support portal
• Log in to AYSO: atyourserviceonline.ucop.edu