Travel Agencies
Find out about UC San Diego's partner travel agencies' services and contact information.
Balboa Travel is UC San Diego’s partner travel agency and an industry leader in travel management solutions. Balboa understands the distinctly complex nature of travel at UC San Diego and supports the mission of our University’s travelers. Whether you book online with Concur or call a travel counselor directly, Balboa believes that every client deserves executive level attention.
Need a copy of an invoice? Click here!
Balboa bookings include:
- UC-dedicated travel agents who know campus travel policies
- Direct UC San Diego billing to reduce out-of-pocket expenses
- Competitive service fees automatically paid by UC San Diego Travel as an advance
- Flight Disruption Alerts from Lumo
- Real-time alerts for missed connections, status updates, predictive delay notifications, and more
- A one-time email with sign-up information will be sent at time of ticketing
- Travelers have full control of the types of alerts they wish to receive and can manage the alert distribution
- Opting in to these alerts is optional
| Concur Online Booking | UCSD | Other UC Campuses |
| Touchless: Booking Air or Rail/Car/Hotel | $6 | $10-$10.75 |
| Touchless: Booking Hotel or Car without Air/Rail | $3 | $0-$5 |
| Touched: Agent assistance with a touchless transaction | $13 | $13 |
| Full Service Travel Counselor | ||
| Domestic Air or Rail | $31.25 | $32-$34 |
| International Air or Rail | $39.25 | $32-$34 |
| Land only; Hotel or Car without Air/Rail | $26 | $15-$16 |
| Air or Rail refund | $16 | $0-$30 |
| Air or Rail void | waived | |
| Additional/Misc | ||
| International Rate Desk | $25 | $25 |
| After hours support | $25 | $25-$40 |
| TripShield Air - low rate protection | as above | |
| TripShield Hotel - low rate protection | $10 | |
| Website booking/non GDS surcharge | $6 | |
| Unused Ticket Reissue (specific situations only) | $45 |
*Please note that additional services such as real-time messaging may incur a service fee. Fees apply to both business and personal travel.
Balboa Travel
Phone: (858) 678-3752
Toll-free: (888) 617-5005
Email: UCSD@balboa.com
Address:
5414 Oberlin Drive
San Diego, CA 92121
Team supervisor:
Red Walker
swalker@balboa.com
(858) 678-3488
For assistance with online bookings email: support@balboa.com
If you require immediate assistance, call one of the main lines listed above.For emergency assistance only, use the special 24-hour line:
(800) 359-8773 (I.D. Code WF4C)
Note: This number is not a reservation or information line. Use for emergency travel situations only.
Balboa Meeting & Event Solutions
Find information about Balboa Travel's Meeting & Event planning service
Toll Free - (877) 868-2701
Local - (858) 678-3788
Email: UCSDMeetings@Balboa.com
Small Business Travel
Kahala Travel is a local, small business agency that has provided exceptional service to travelers with federally contracted agreements over $750,000 or Environmental Protection Agency (EPA) Grants for many years. Travelers who meet the funding requirement* will now enjoy all of the discounts and perks of UC San Diego's complete, managed travel program when booking with Kahala Travel.
*If you do not meet one of the funding requirements please continue to use Concur.
Benefits include:
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- Access to University-negotiated contract benefits with airlines, hotels, and car rentals.
- Automatic insurance coverage. Self-registration is no longer required!
Kahala Travel (local San Diego agency)
Phone: (888) 488-0073
Email: connexxus@kahalatravel.comDomestic Service Fee - Kahala only $45 International Service Fee - Kahala only $75
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