- Blink Tabs
- Personal Tools
- Business Tools
- Instruction Tools
- Research Tools
The University of California finalized a new contract with Steelcase, Inc. This page provides a summary of the standards used to measure Steelcase's performance.
Note: Use Marketplace, UCSD's online buying site to order Steelcase from BKM or STORE if your department has access.
To view and order furniture products online, please visit these Web sites: Steelcase@STORE and BKM@UCSD.
Background: Steelcase, Inc., UCSD's contracted furniture vendor, works through BKM, a local supplier. As part of the contract, the following standards will be measured and reported by BKM and Steelcase to UCOP monthly:
| If you request: | BKM will: |
|---|---|
| Literature to be mailed | Mail the literature by the end of the next business day |
| An appointment with a design professional | Set up an appointment within two business days |
| An appointment with a sales professional | Set up an appointment within two business days |
| A quote on a product | Fax a formal quote within two business days unless lengthy clarification on sales, design, or other details is required |
| Your order to be entered | Enter your order within two business days |
| Furniture that has to be manufactured | Deliver furniture within current published lead times |
| Delivery | Deliver your order either on your requested delivery date or within five business days of notifying you that the complete order has been received |
| Order items on the punch list | Place the order within three business days of the final day of the installation |
| Notification of delivery date for punch list items | Provide an estimated delivery date upon your request |
| The punch list to be completed after delivery | Complete the punch list within three to four weeks with standard steel products and within the quoted lead time for nonstandard steel products |
Buyer tip: The standards above may not be met from time to time due to circumstances beyond BKM's control. If this occurs, try to work out the situation with BKM. If you need to submit a complaint, please read the Steelcase Problem Resolution for directions.