Steelcase Problem Resolution

The University of California finalized a contract with Steelcase, Inc. The information below provides details on the problem resolution process.

Note: Use Marketplace, UCSD's online buying site to order Steelcase from BKM or STORE if your department has access.

• If you're not sure that your department has access, check the list of departments and representatives (Excel) to find out.
• If your department is listed, you can go directly to Marketplace and start shopping. If you can't find the item you want, contact the UC Call Center, (877) 722-9090 for assistance.
• If your department doesn't have access to Marketplace, see Getting Set Up in Marketplace.

To view and order furniture products online, please visit these Web sites: Steelcase@STORE and BKM@UCSD.

Background: Steelcase, UCSD's contract furniture vendor, works through BKM, a local supplier. BKM participates with Steelcase, the UC system, and UCSD in resolving problems that may arise when ordering furniture.

Types of problems that may arise:

• The Steelcase UC Services Center fails to provide an order confirmation.
• It's difficult to schedule an appointment with a BKM representative.
• A BKM representative often misses or arrives late to appointments.
• You encounter problems with scheduling deliveries or installations.
• It's difficult to connect with your BKM representative by phone.
• The information you have is unclear or insufficient.
• You have questions about the fees you've been charged.
• You're having difficulties returning a product.

• The BKM representative is not acting quickly to resolve problems such as missing parts, damaged furniture, or incorrect installation.

To resolve problems such as those listed above, send an e-mail to:

• BKM UC Response Desk

Send copies of the e-mail to:

• Brant Yancey, UCSD Procurement & Contracts
• Tina Geisler, BKM
• Marcia Fisher, Steelcase
• Your own e-mail address, so you have a copy for your records

Always provide the following information on the e-mail:

1. Steelcase UC Services Center Work Order Number
2. UCSD Purchase Order Number

Buy & Pay

Steelcase

• Design Services
• Discounts & Pricing Structure
• Timetable & Lead Time
• Loaner Chairs
• Performance StandardsThe
• Reconfigurations
• How to Buy
• Rental Furniture
• Contract Information
• Steelcase at STORE
• Delivery & Installation
• Problem Resolution
• Contacts