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Steelcase Problem Resolution

Find out how to resolve problems that may arise when you order furniture from Steelcase.

Note: Use Marketplace, UCSD's online buying site to view and order Steelcase furniture through BKM.

Background: Steelcase, UCSD's contract furniture vendor, works through BKM, a local supplier. BKM participates with Steelcase, the UC system, and UCSD in resolving problems that may arise when ordering furniture.

Types of problems that may arise:

  • The Steelcase UC Services Center fails to provide an order confirmation.
  • It's difficult to schedule an appointment with a BKM representative.
  • A BKM representative often misses or arrives late to appointments.
  • You encounter problems with scheduling deliveries or installations.
  • It's difficult to connect with your BKM representative by phone.
  • The information you have is unclear or insufficient.
  • You have questions about the fees you've been charged.
  • You're having difficulties returning a product.
  • The BKM representative is not acting quickly to resolve problems such as missing parts, damaged furniture, or incorrect installation.

To resolve problems such as those listed above, send an e-mail to:

Send copies of the e-mail to:

Always provide the following information on the e-mail:

  1. Steelcase UC Services Center Work Order Number
  2. UCSD Purchase Order Number