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IT Services Help Desk

Need technical support? IT Services Service Desk is here to help you!

Walk-up Service Closed or Limited Until Further Notice

As of April 8, 2020, due to the COVID-19 pandemic, in-person, walk-up services are as follows:
  • AP&M is closed
  • Tech Hub @ the Hive is limited to appointments if remote service options have been exhausted and the case is deemed sufficiently critical

There are several methods you can use to get help from the IT Services Service Desk.

Self-Service Portal

  • Submit your request for help or report something broken
  • Review the status of your open items
  • Help yourself using knowledge base articles including how-to information and instructions

Email Us

Call Us

(858) 246-4357

  • Phone support hours are 7 a.m. – 10 p.m., Monday through Friday.
  • After hours on-call support is available from 10:01 p.m. – 6:59 a.m. weekdays and all day on weekends.

Visit Us

  • AP&M 1313, First floor (map) / Weekdays, 8 a.m. – 4:30 p.m. Closed until further notice.
  • Tech Hub @ the Hive, TPCS, Third floor (map) / Weekdays, 8 a.m. – 12:00 p.m., 1 – 4:30 p.m. Limited at this time.

UC San Diego Health

health-gray.jpgUC San Diego Health employees use the Health Service Desk instead:

The Health IS Service Desk is available 24 hours a day, seven days a week. UC San Diego Health includes UC San Diego School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, and the hospitals and clinics.