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IT Services Help Desk

Need technical support? IT Services Service Desk is here to help you!

Walk-up Service Closed or Limited Until Further Notice

As of April 8, 2020, in-person, walk-up service at AP&M is closed due to the COVID-19 pandemic, while walk-up service at the Tech Hub @ the Hive being limited. In the meantime, submit your ticket via phone call, web portal or email. In-person appointments may be scheduled if remote service options have been exhausted and the case is deemed sufficiently critical.

There are several methods you can use to get help from the IT Services Service Desk.

Create a Service Ticket: Go to Self-Service Portal

  • Submit your request for help or report something broken.
  • Review the status of your open items.
  • Help yourself using knowledge base articles including how-to information and instructions.


Email Us:


Call Us: (858) 246-4357

  • Phone support hours are 7 a.m. – 10 p.m., Monday through Friday.
  • After hours on-call support is available from 10:01 p.m. – 6:59 a.m. weekdays and all day on weekends.


Visit Us:

  • AP&M 1313, First floor (map) / Weekdays, 8 a.m. – 4:30 p.m. Closed until further notice.
  • Tech Hub @ the Hive, TPCS, Third floor (map) / Weekdays, 8 a.m. – 12:00 p.m., 1 – 4:30 p.m. Limited at this time.

Looking for UC San Diego Health IT Help? 

UC San Diego Health employees, use the dedicated UC San Diego Health Service Desk instead:

The Health IS Service Desk is available 24 hours a day, seven days a week. UC San Diego Health includes UC San Diego School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, and the hospitals and clinics.