Phone Problems: Troubleshooting

Find out how to troubleshoot phone problems including no dial tone, phone doesn't ring, can't hearcallers, fax machine issues, and more.

Having problems with your desk phone? Try one of the following:

• Callers Can't Hear Me: When you answer your phone and the caller can't hear you, use this checklist to help solve the problem.

• Can't Hear Callers: If you can't hear callers when you pick up your phone, use this checklist to help solve the problem.

• Can't Receive Calls on the Second Line or Access 2: If you can't receive calls on your second line, use this checklist to help solve the problem.

• Difficulty With Calls to Computerized Systems: If you're having trouble placing credit card calls or calls to pagers or other computerized systems, use this checklist to help solve the problem.

• Fax Machine Won't Dial Long Distance: If your fax machine won't dial long-distance numbers, especially if the numbers include authorization codes, use this checklist to help solve the problem.

• Getting Off-Campus Calls Meant For Other Departments: If you receive a call from an off-campus number that should have gone to another department, follow these procedures.

• Incoming Calls Constantly Beep: If you receive incoming calls that constantly beep, follow these directions.

• No Dial Tone: If your phone doesn't have a dial tone, use this checklist to help solve the problem.

• Phone Doesn't Ring: If your phone doesn't ring, use this checklist to help solve the problem.

• Telemarketing Calls: Learn about how to prevent telemarketers from calling.