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Phone Problems: Troubleshooting

Find out how to troubleshoot phone problems including no dial tone, phone doesn't ring, can't hearcallers, fax machine issues, and more.

Having problems with your desk phone? Try one of the following troubleshooting links:

  • Callers Can't Hear Me: When you answer your phone and the caller can't hear you, use this checklist to help solve the problem.
  • Can't Hear Callers: If you can't hear callers when you pick up your phone, use this checklist to help solve the problem.
  • Fax Machine Won't Dial Long Distance: If your fax machine won't dial long-distance numbers, especially if the numbers include authorization codes, use this checklist to help solve the problem.
  • No Dial Tone: If your phone doesn't have a dial tone, use this checklist to help solve the problem.
  • Phone Doesn't Ring: If your phone doesn't ring, use this checklist to help solve the problem.