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Learn about the Telecommunications Department, offering a permanent solution to communication bottlenecks through several advanced Automated Attendant Services.
Prompt response: The Auto Attendant will answer all calls on the first ring.
Enhance customer service: 24 hours a day, 7 days a week, the Automated Attendant performs tasks that will enhance customer service with a minimum of personal attention.
Call redirection: The Auto Attendant uses a simple menu to route callers to the appropriate telephone number or recorded information without any personal assistance. Recorded information can be updated at any time from any telephone, and is password protected.
Information service: Reduce call traffic by as much as 50% or more by providing the answers to common questions via the Auto Attendant.
Message service: The Auto Attendant will hold the call for a specific extension if it rings busy. It will also announce the caller's position in queue and offer the options to stay in queue, leave a message, or hang up and try again later.
How to order Auto Attendant: Submit a Customer Service Request (CSR).