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System Status: 

Can't Receive Calls on the Second Line or Access 2

If you can't receive calls on your second line, use this checklist to help solve the problem.

Check the accept-second-call button.

  • The accept-second-call button must be illuminated in red to receive a call.

Cycle the accept-second-call button.

  • Press and release the button a couple of times to ensure that the feature is released.
For more information, contact the ITS Service Desk, (858) 246-4357 or ext. 6-HELP.