Find answers to frequently asked questions about the content management system (CMS).
Who can use the CMS?
The CMS is available to UCSD Academic & Administrative units. At this time, we cannot support labs, student organizations, or Health Sciences sites:
- Health Sciences clients can find information on branding and templates on the Health Sciences Branding site (login required).
- ETS provides websites for student organizations.
- ETS also provides instructional support for courses.
Can a CMS site be password-protected?
No. All CMS sites are public. If you have internal content that needs to be password-protected, you have the option of keeping that content on an internal server and using the CMS application decorator that mimics your CMS site.
Can access be granted to a specific folder?
Generally, no. Access is granted to an entire site (except campus intranets, Blink and TritonLink). However, you can grant staging-only access so a user can only publish to the staging site, not the delivery (live) site.
Can students access the CMS?
Can I access the CMS from home?
In order to access the CMS from outside the UCSD network you must be connected to the campus Virtual Private Network. Otherwise, cms.ucsd.edu won't be accessible and you'll get an error message.
Get instructions on how to use the client and install the VPN client application for Windows, Mac and Linux at http://blink.ucsd.edu/go/vpn. Make sure you choose the allthruucsd – Route all traffic through the UCSD VPN option.
Note: There is a known issue when using the "EasyConnect" web interface. Therefore, we highly recommend downloading and installing the application.
I used to have access to the CMS but I can no longer log in. What happened?
If your business systems account changes, access to some applications is terminated. If you (or one of your employees) have had a name change or moved to another department, you will no longer have access to the CMS. Email email@example.com
to re-establish access.
How do I go to the next line without skipping a line?
Normally, if you press the return key, the editor will put in a paragraph tag. This introduces a blank line. To just go to the next line, press "shift" + "return" (or put in a <br /> tag in the HTML).
How do I insert a new table row?
- Place your cursor in the applicable row.
- Right-click to bring up the table menu.
- Mouse over the row menu and select Insert row before or Insert row after.
How do I make text stand out on a page?
The best way to make text stand out is to use headings. Use Heading 1 (<h1>) for the title of the page, Heading 2 (<h2>) for the top level sections of a page, and Heading 3 (<h3>) for the next level down. Using headings makes the page more scannable and helps with accessibility and search engine optimization.
Please use centering very sparingly. Sure, it feels like it'll make the text stand out better but it comes at a cost. Centered text is much more difficult to read because the starting place of each line changes. You force users to work harder and make them less likely to stick around and keep reading: http://uxmovement.com/content/why-you-should-never-center-align-paragraph-text/.
Here are some other tips to make it easier for users to scan your content
- Use bullets to call out key points.
- Less is more. Reduce the amount of text on each page.
- Proofread your work. Publish the page to staging and have someone else take a look at it before it goes live.
Why aren't my changes showing up on the live site?
As you browse the Internet, your browser downloads elements of the pages you view and stores them on your computer in a cache. This improves browsing performance by loading pages faster. In some cases, this is why you might not see edits reflected immediately.
To force the new page to reload, try a hard refresh: Ctrl + F5 or Cmd + Shift + R for Macs.
If that doesn't work, you may need to clear the browser cache.
I only published a page to stage. Why is it showing up on Blink or TritonLink?
The entire Blink and TritonLink sites are published every weekend. To keep a new page from being published prematurely, disable publishing for that page
. If it's a brand new page, you also want to disable indexing.
I just published a new page. Why isn't it showing up on the other pages in the same section?
When publishing a brand new page, you want to publish the entire folder it resides in. That will ensure the new page shows up in the left-hand navigation of the other pages in the same section.
Why can't I publish a page?
If you can't publish an asset (folder, page, image or file) within the CMS and you're presented with the following error:
Note: If the asset is enabled for publishing but you still get the error message, check the folder one (or more) levels up (this setting will cascade down to the entire folder hierarchy). Some assets, such as block content, aren’t publishable. Instead of publishing the block, you publish the page the block shows up on.
I just deleted a page. Why is it showing up in the top navigation of my site?
Since the top navigation is on every page of your site, any changes to first and second-level topics require a full site publish. This includes adding a page, deleting a page, or changing the display name of a folder or page.
Something doesn't look right
Why is there extra space in the green "More Information" box?
There shouldn't be any formatting in the More Information field. If you see extra space:
Click the < > icon in the WYSIWYG to go into HTML mode and remove the paragraph tags <p> and </p> from around the sentence. Ex:
- <p>Contact us for assistance.</p>
Some links on my site have funky characters in them. How can I fix this?
Have you ever wondered why your url looks like this: "yoursite.ucsd.edu/Hello%20cms%20users.html"? That's because web browsers encode system names containing spaces, either as a plus-sign (+) or %20. And as you can see from the example above, it's not easy to read.
To fix this, you need to change the system name. The system name is the filename that shows up in the left-hand column in the CMS. It also becomes part of the page URL (link). Find out how to change a system name.
Where can I find free images?
Freeimages at http://www.freeimages.com/ is a great place for free images. Search by keyword and make sure you select a "non-premium" result. (You can purchase premium images if you set up an account).
How do I resize images?
It is important to resize images before you upload them into the CMS as this simple task can help you optimize page loading times and reading experience on your site. Uploading images directly from the source, such as a digital camera, and simply resizing the image via html or the image editor, can significantly increase load times, especially if you have several images on one page.
You can do simple resizing and cropping with the CMS image editor. If you're doing a lot of image work, we recommend software such as Photoshop or Paint.Net (free).
You also use Picresize (free) to resize individual images.
How do I align images?
- Click on the image
- Click on an alignment icon (align left, center, right, justify)
See Working With Images for more image options.
The CMS won't let me upload a file. Why not?
You can't upload files that have special characters such as * or ( ) in the file name. If you get an error, rename the file on your computer and then upload it again.
There is a file size limit of 10MB for uploads into the CMS. If your file is larger than 10MB, try optimizing it or using a lower resolution to reduce the file size.
Help! I just deleted a page in the CMS. Can I get it back?
My site has a lot of broken links. Is there something that can help me find them?
Yes. See Add-ons & Tools for links to web maintenance resources.
Also, be careful with link syntax. Some common errors include:
- Email links missing the “mailto”. The syntax for an email link is: <a href=”mailto:firstname.lastname@example.org”>
- External links missing “http” or containing blank spaces (blank spaces can be introduced when you copy and paste a link into the CMS)
- Correct syntax: <a href=”http://google.ucsd.edu”>
- Incorrect: <a href=” http://google.ucsd.edu”> and <a href=”google.ucsd.edu”>
How do I reorder pages in a folder?
Can I change my page from one template to another?
If you want to change the page template type, email email@example.com
and we'll take care of it for you.
There are pages on my website that are no longer in the CMS. What can I do to get rid of them?
The CMS and your website are different systems that only communicate via publishing and unpublishing. If you delete a page from the CMS without unpublishing it first, it will still show up on the website.
To remove a deleted page from your website, just recreate a page with the same system name (the page doesn't need to have any content) and then delete it. The CMS will unpublish the page for you before deleting it.