Faculty and Staff

How to Request Facilities Management Services

Last updated August 24, 2009 2:59:49 PM PDT
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Learn the 2 ways you can request building alterations, repairs, maintenance, cleaning, landscape, sign fabrication services, or special refuse pickups.

In the right place? If you need facilities maintenance and repair services at the Hillcrest Medical Center, call (619) 543-6454.

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If your request is urgent, call the Customer Relations help desk.

  • For urgent requests during business hours (7 a.m. to midnight weekdays), call the Customer Relations help desk, (858) 534-2930.
  • For urgent requests after business hours, call (858) 534-2930, and your call will be forwarded to a voice-messaging system.
    • For non-emergency after-hours requests, leave a message on voice mail for processing the following business day.
    • For emergencies, you will be instructed to dial “03” to forward your call to the Central Utilities Plant for immediate response. Be prepared to provide detailed information so the Central Plant operator can assess the situation.

To check the status of a telephone maintenance service request, contact the Customer Relations help desk, (858) 534-2930.

If your request is not urgent, submit an Online Work Request.

To request non-urgent building alterations, repairs, maintenance, cleaning, or sign fabrication services, complete an Online Work Request.

  • If clarification of your request is needed, a customer service representative will contact you.
  • An e-mail confirmation will be sent to both the job contact and fiscal contact within 24 hours.
  • If the confirmation contains any errors, immediately contact the Customer Relations help desk, (858) 534-2930, or the work will proceed as indicated.
  • To check the status of an online recharge work request, contact the Customer Relations help desk, (858) 534-2930.

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For more information, contact the Customer Relations help desk, (858) 534-2930.