Finance Help Line

The Finance Help Line is a support line staffed by knowledgeable representatives, providing simplified and improved service by expanding their service support framework.

Please refer to the Finance Help Line Call Flow to help with your calling process.

Hours of Operation

Tuesday - Thursday
10:00 a.m. - 12:00 p.m. | 1:00 p.m. - 3:00 p.m.
Closed for lunch from 12:00 p.m. - 1:00 p.m.

Call the Finance Help Line!

We'll answer your questions or find a solution together.

Frequently Asked Questions

Question: My call was sent to voicemail, what should I expect next?

• Answer: We strive to respond to voicemails within 48 hours, if not sooner. We rely on the information provided in the voicemail message to identify the caller. Based on your feedback, we updated the voicemail prompt to request that the caller leave their Active Directory username or UCSD Email addresses. If we are unable to identify the caller, we will attempt to return the call up to 2 times. 

Question: I am unsure what the escalation process is, could you please clarify?

• Answer: If we are not able to provide an immediate response, your call will be entered as a ticket into the Services & Support portal. The ticket will be escalated to a subject matter expert for assistance. Turnaround times vary based on the complexity of the questions and the volume of requests. Our goal is to provide a response within 3 days, but some requests may take longer. 

Question: Will calls be analyzed to see what the gaps in knowledge are?

• Answer: We monitor our service level based on turnaround time, accuracy, and customer satisfaction. We use survey responses and data to identify opportunities to improve the services and support we provide. Examples include developing resources to assist both agents and customers, focusing on training, marketing, and communications.