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Desk Phones: Installation Fees

See the one-time installation fees for desk phones and related accessories, including voice mail.

New labor rates effective: Fiscal Year 17/18.

*Discounts may apply for CSR's having multiple requests within the same location. See below for details.

A Customer Service Request (CSR) is required when requesting new voice lines, phone changes, moves, or telephone software programing changes.

For assistance with CSR requests, please contact the CSR Team, (858) 534-4277

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New installs

Description One-time fee per CSR*
First Item Items 2+
New analog line/phone (with existing jack) $150.00 $75.00
New analog bridge line/phone (with existing jack) $150.00 $75.00
New digital line/phone (with existing jack) $150.00 $75.00
New VOIP line /phone $150.00 $75.00

*Additional fees may apply for materials and if work requested is outside the normal scope of work.

Moves

Description One-time fee per CSR*
First Item Items 2+
Inside move (within the same building, jack existing) $113.00 $69.00
Outside move (from one building to another, jack existing) $132.00 $93.00
Outside move changing node (extensive location change, jack existing) $155.00 $104.00

*Additional fees may apply for materials and if work requested is outside the normal scope of work.

Changes

Description One-time fee per CSR*
First Item Items 2+
Change analog phone to digital line only $48.50 $29.75
Change analog phone to digital phone $99.00 $80.00
Change analog wall phone to analog desk phone $37.50 $18.50
Change digital phone to analog line only $99.00 $80.00
Change digital phone to analog phone $99.00 $80.00
Change digital DBC 600 Series phone to digital DBC 200 Series phone No charge No charge
Change digital DBC 500 Series phone to digital DBC 200 Series phone No charge No charge
Remove bridge only No charge No charge
Disconnects No charge No charge
*Customers are responsible for returning leased phone instruments, when the lines are disconnected. A fee will be charged for a lost telephone, depending on the model.

Software

Description One-time fee
Add, change, remove line appearances or feature packages $11.00
Name display on LCD phone screen $11.00
New software/digital line only $11.00
Voice mail or Software line only with voice mail $11.00
Software line only with voice mail $22.00

Data (Ethernet Activation)

Description One-time labor fee*
Data (Ethernet Activation) $75.00 per hour

*Additional fees may apply for materials and if work requested is outside the normal scope of work.

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