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RA Client Experience

Last Updated: April 29, 2024 3:44:27 PM PDT
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Information on how to get help with Research Administration, Sponsored Research, and Kuali Research (KR) questions.

Contact an Agent

Our Client Experience team is a innovative, collaborative, solution-oriented and customer-focused group. They utilize a coordinated and holistic approach to support customers through training, communications and client support activities and analytics. If you have any questions, you should e-mail researchadmin@ucsd.edu. This will automatically generate a ticket for you, and one of our client experience team members will respond shortly to assist you with your inquiry.

Submit a Ticket

  1. Go to Services and Support Portal
  2. In the upper right-hand corner of the page, select the dropdown and click on the "Research" option.
  3. Click on "Get Help and Order Services"
  4. Click on "Submit a Ticket to Research Support"
  5. Fill out the form to create a ticket.

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Search Knowledge Base Articles (KBAs)

The Services & Support portal, built on the ServiceNow platform, provides one place for faculty, staff, and students to browse knowledge base articles, request services or get help. The portal is divided into 5 major areas:

  • Advancement: Support for engagement, stewardship, and philanthropy
  • Budget & Finance: Budget, finance, logistics, payment, procurement, and travel 
  • Information Technology: Technical, communications, and network support for business systems and campus infrastructure
  • Payroll, Academic Personnel, & HR (PATH): Payroll, academic personnel, timekeeping, and benefits
  • Research: General research administration, Kuali COI, and Kuali research
  • Student Support: Student account management, student campus card, student finance support
How it works
  • Access the main portal at https://support.ucsd.edu/
  • Use the search box to search across all portals. Note: Entering a search term and not pressing enter will bring up a mega search menu where you can select specific items.

For more information on how to access individual portals directly, please read more about our Services and Support Portal here.

Join a Community of Practice (CoP)

We encourage you to join our Research Analytics Community of Practice! Both Cognos, Tableau, and other tool users are invited. This Community of Practice is a great place to get your questions answered and see real examples of how research data is used at UCSD.

The Community of Practice meets the second Tuesday of the month at 2:00 p.m. by invite only.

Join the Activity Hub Research Community of Practice (login required) email list.