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Triton Concern Line: Support Students of Concern

Learn how to support students of concern at UC San Diego with the Triton Concern Line.

Imminent risk to health and safety

Call 911 from any phone.

Some examples of safety risks include:

  • physical violence
  • high risk/ dangerous behavior
  • suicidal behavior
  • threats of violence to others

If there is not an imminent risk, call the Triton Concern Line:

Triton Concern Line

Call (858) 246-1111 to report your concerns. The line is open 24 hours a day, 7 days a week.

The Triton Concern Line (TCL) replaces the Red Folder, and provides a streamlined way for staff and faculty to seek consultation and assistance regarding students of concern. The Triton Concern Line:

  • does not provide direct clinical services to callers
  • is not to be used as an emergency response number
  • does transmit information to the appropriate Dean of Student Affairs or Assistant Dean of Graduate Division for follow-up about UCSD-affiliate students

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Definition: Student of concern

A student whose academic progress or functioning in the university environment is adversely affected due to a number of indicators outlined below that are impacting their well-being and/ or the well-being of others.

Physical Signs

  • Poor personal hygiene
  • Change in appetite; weight loss or gain
  • Agitation or restlessness
  • Change in sleep
  • Recurring physical complaints

Change in Behavior

  • Withdrawal or isolation
  • Loss of interest or pleasure in activities
  • Increased alcohol or substance use
  • Irritability or anger
  • Missed or late arrival to class/ work

Psychological Signs

  • Delusions or paranoia
  • Guilt or worthlessness
  • Sad, anxious, empty mood or mood swings

Unmet Basic Needs

  • Lack of housing
  • Food insecurity
  • Financial struggles

After you call the Triton Concern Line

Within 1 business day

  • Your call will be routed to the appropriate Dean of Student Affairs or Assistant Dean of Graduate Division
  • Action will be taken regarding the case
  • If requested, a follow up email will be sent to the caller

Potential action steps for the Dean of Student Affairs or Assistant Dean of Graduate Division

  • Coordinate a joint response to the student
  • Identify next steps and additional support if needed
  • Consult with multidiciplinary team on health and behavioral issues

Communicating sensitive information

Release of Information (ROI)

Releases of Information are not needed to communicate with another university official about a student of concern (all staff and faculty are considered university officials under FERPA).

Releases of Information are required to receive information from CAPS regarding a student’s medical care. FERPA releases need to be completed by the student when a request is made to share any part of the educational record with a 3rd party (including parents of students over the age of 18).

Forms:

FERPA

Review how to maintain the confidentiality of student records in accordance with the Family Educational Rights and Privacy Act (FERPA), a Federal Law that protects the privacy of student education records.

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Note: This page has a friendly link that's easy to remember: http://blink.ucsd.edu/go/students-of-concern