Concur Travel FAQ

Yes. Concur keeps travel costs contained by providing a wide range of booking options for airfare, hotel, and car rental at discounted rates. UC-wide contracts with travel suppliers also typically include additional perks and benefits such as priority standby, seat selection, upgrades when available, and late check-out.  

Yes, it is in the best interest of the University to use Concur. In addition to providing automatic registration for business travel insurance, UC San Diego supports the Working Smarter initiative. The benefits of using it include:

• Supporting our campus and UC in leveraging our collective travel to get the best possible value, services, and discounts
• Helping travelers and administrative staff save time, cost, and gain efficiency

Most Concur Travel errors are because of missing profile information.  Make sure all of the sections of your profile are complete and then try booking again.  

Travel Arrangers making bookings on behalf of other people also need complete profiles.  

If you still get an error message let us know by sending a screenshot of the error to Services & Support.

Yes, employee travelers can book their own travel in Concur with an approved Request ID.  

Yes, if you have an approved Concur Request ID.  Be sure to select the Book For Guest option in Concur.  

Airfare is paid automatically by UC San Diego. The employee traveler's Travel & Entertainment Card is used for hotel and car rental.

Guest travelers coming in to the University can also have their hotel stay paid for at specific partner properties.  See our Local Hotel guide for more information.  

Anything booked in Concur or with Balboa Travel will show up in Concur's Available Expenses.  Charges paid for by UCSD will appear with the payment method UCSD CTS Air Hotel Card.  Travel & Entertainment Card purchases will show as UCSD - T&E Card.  

The status "pending card transaction" means that a booking has been made and Concur is waiting for the charge to come through from the bank.  When the charge arrives the status will change to the appropriate payment card.  

Due to the complexity of the airline industry, seat selection can be tricky. There are many factors that impact seat availability. For the best travel experience, we recommend making your seat selection directly on the airline’s website or in the airline’s mobile app.   

Many of our partner airlines offer priority seat selection to our UC San Diego travelers. Best practices for accessing these benefits include:

1. Save your airline loyalty program numbers in your Concur profile.
2. After your ticket has been confirmed, take the Airline Record Locator (PNR) from the Balboa invoice to the airline website and select your seat there.
3. Note that seat selection is based on availability.

Yes. Concur is available for personal travel.  The same rates and benefits apply, with the exception of rental car insurance.   Personal rental cars must be booked in Connexxus.

Yes. You can call a Balboa Travel agent for assistance with complicated bookings.  

Travelers with specific funding requirements can contact Kahala Travel.  

Email itineraries are sent to the traveler and designated travel arranger.  Sign up for e-receipts in your Concur Profile for automatic receipt delivery from participating vendors.  

See a list of service fees associated with a Concur booking.   Fees apply to both business and personal travel.  

Send a copy of the final hotel folio (receipt) to Services & Support using the How-To Book Travel category.  We will research the charge and assign it to your Concur profile.  

Note that Pending Card Transaction lines can be deleted; they are reservation indicators only.

If the conference is offering a special rate or package at a host hotel use that option. Concur is available for all other situations.  

Yes. Insurance is part of our contract with our partner rental car agencies when booking for business.  

Note: best practice for personal rentals is to log in to the Connexxus portal (available under Company Notes in Concur) and follow instructions for personal travel.  

IPPS offers regular Concur training classes and opportunities. Check our Travel Home Page for specifics.  

Yes, business travel insurance coverage is automatic when booking in Concur or by using a partner travel agency.  

Yes. Concur allows for business trips with a personal component.  You will enter the personal segment when setting up the Request.  

Concur doesn't know the difference between personal travel and business travel.  Anything booked in Concur or with Balboa Travel will show up in your Available Expenses as a reservation.  You can simply delete the personal expense line and go enjoy a fabulous vacation!