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Connexxus: Service Fees

See a list of service fees associated with booking through Connexxus.

Service fees vary by the agency used through Connexxus and the service provided, use the guidelines below to determine the agency that best suits your needs:

  • Balboa Travel is the official Connexxus travel agency providing services to UC San Diego business travelers.
  • Connexxus has a limited agreement with Southwest (SWABIZ). No service fees apply when using SWABIZ, but business travel insurance is not automatically applied.
  • Connexxus small business travel provides several agency options for those traveling on federal funds over $650,000 or Environmental Protection Agency (EPA) grants of any amount.
    Note: Kahala Travel is local to San Diego and airfare will show in MyTravel as UCSD paid.

Agency fees

A list of Balboa Travel services fees are available on Connexxus under Compare Connexxus Options.

Note: A traveler has the option to use accumulated passenger miles to upgrade economy fare to first class at no cost to UC San Diego. The value of the miles and any services fee associated with an upgrade is generally not eligible for reimbursement. 

Small business travel fees

Berkeley's Northside Travel
Davisville Travel
Kahala Travel
Kola Nut Travel
Agent assistance
Domestic air/ rail $35 $24 $35 $14.05
International air/ rail $45 $24 $35 $17.72
International air/ rail (3 or more stops) $65 $24 $50-$100 based on complexity $40
Car or hotel only $25 $10 $25 $11.80
Change/ reissue/ exchange $60 plus airline fees $24 plus airline fees $35 plus airline fees $20 plus airline fees
Other services
After hours emergency support N/A $15 plus transaction fees $35 includes transaction fees N/A
After hours non-emergency support N/A $15 plus transaction fees $35 plus transaction fees N/A
Paper ticket when e-ticket is available $50 plus airline fees Airline fees only $50 plus airline fees $15 plus airline fees
European rail passes $20 $24 No charge if booked with travel $20
Ticket upgrade (using passenger air miles)* Airline fees only Airline fees only $50 plus airline fees

$25 plus airline fees

*A traveler has the option to use accumulated passenger miles to upgrade economy fare to first class at no cost to UC San Diego. The value of the miles and any services fee associated with an upgrade is generally not eligible for reimbursement.