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Airbnb for Work Travelers Guide

Learn the basics for booking your first trip on Airbnb for Work.

Before booking your first trip:

We recommend taking a look at this link in the help center about Airbnb for Work. In it, you’ll be able to find
information on subjects like:

Verified your work email on your Airbnb account and ready to book your first stay?

Best practices for work trips on Airbnb:

  1. Review your Department’s Travel Policy: You’ll find guidelines to make sure you’re staying within
    budget and in an accommodation type (entire home vs. private room) that’s department approved.
  2. Read Reviews: Be sure to read some of the host’s reviews on their listing page to make sure the
    general sentiments of other guests align with your needs. Tip: You can even see reviews that were marked as “Business Trip” to see if the home is the right fit for you.
  3. Review House Rules: Each host is unique and while they want you to have a good time, they also
    want to make sure you follow their house rules. 
  4. Contact Your Host: You can message a host on Airbnb before booking their place to ask them
    questions about their availability, their listing, and your specific needs. 

Features to be aware of on Airbnb:

  1. Superhost: Superhosts are experienced hosts who provide a shining example for other hosts and
    extraordinary experiences for their guests. Once a host reaches Superhost status, a badge will
    automatically appear on their listing and profile to help you identify them.
  2. Instant Book: Reservations for Instant Book listings are automatically accepted - no approval from the
    host is required
  3. Work-friendly homes and boutique hotels with the following criteria:
    • At least one business review
    • A high business review rating (4.8+)
    • A high overall rating (4.7+)
    • Hosts have indicated that the listing has a smoke alarm and a carbon monoxide alarm 
    • When you search for a place, log in to your Airbnb account, go to Stays, choose the ‘For work' filter
  4. Airbnb Plus: Airbnb Plus listings (in markets where those homes are available) are homes verified for quality that have amenities business travelers prefer, like wifi and a workspace. Airbnb Plus listings are perfect
    for travelers who want added reassurance of the quality of where they’ll stay. Learn more at airbnb.com/plus
  5. Cancellation Policy: A listing’s cancellation policy is listed under the “Cancellations” section of the
    listing. Click on the cancellation policy and you’ll see the details (fees charged if any, etc). If your
    plans are likely to change, we recommend looking for flexible or moderate listings. 

You’ve booked your stay, but you want to make changes or need help. What are your options?

Here are some handy Airbnb resources:

Help center: get answers to commonly asked questions, including:

Want to request a refund? Go to the Resolution Center.
  • If a host asks you for more money than what you paid and the extra charge wasn’t stated in the listing or in the message thread, you can dispute the charges in the Resolution Center.
    Never pay a host directly for these charges.
Community Support, designed for business travelers:
  • The best way to resolve your issue is to search for answers in our help center. If you cannot find the answer or if the issue requires immediate attention, reach out to community support.
  • You can reach Airbnb's community support team:
    • In the Airbnb app via Profile -> Get help
    • Via website: https://www.airbnb.com/help/contact-us/
    • Via phone:
      • +1-415-800-5959
      • +1-888-983-0568 (toll-free, US-only)
      • Please note: these can also be found on every reservation itinerary