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Voice Mail: Reviewing and Responding to Messages

Last Updated: July 26, 2017 1:35:38 PM PDT
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Learn how to review and respond to voice mail messages.

Note

The information on this page is for users who have not yet been transitioned to Microsoft cloud voicemail.
The default number for the voice mail message center is (858) 534-6245, but some users will need to call (858) 534-8000 to access their voicemail.

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Retrieve a message.

Note: Automatic reminders will be played if you do not choose an option within a few seconds.

An Email notification is sent to your Inbox. The email contains a .wav file so that you can listen to your voicemail message. You will also have the speech to text translated as a Preview in the email. This is not 100% accurate. This feature can be turned on or off at any time by the mail box holder.

If you see a light blinking next to your message waiting button:

  • Pick up the hand set.
  • Press the message waiting button.
  • Enter your PIN
  • At the main menu, press 1 to retrieve your messages.
  • Voice mail will play back your new messages.

If you don't see a light blinking and want to retrieve saved messages:

  • Call (858) 534-6245.
    Note: Some users will need to call (858) 534-8000
  • Enter your PIN.
  • At the main menu, press 1 to retrieve your saved messages.
  • Voice mail will play back your saved messages.

Access additional playback features.

Select a playback feature by pressing the corresponding key:

Available While Listening to the Voice Message


Keys Option
# Next Message
0 Alll Playback Menu Options
1 Rewind
11 Beginning
2 Pause
3 Fast Forward
33 End
4 Slower
44 Flag for Follow-Up
5 Envelope Information
6 Faster
7 Delete
8 Reply
9 Mark as Unread

After listening to the Voice Message


Keys Option
# Next Message
1 Replay
11 Previous Message
2 Call
44 Flag for Follow-Up
5 Envelope Information
6 Forward
7 Delete
8 Reply
9 Mark as Unread
* Exit
0 Repeat this Menu
0 Return to previous/More Options

Repeat and or Respond to a message.

Voice mail will ask you to select one or more response options. In addition, you can choose any of the following response options:

Key Option

  • 1 Repeat Message
  • 7 Delete
  • 8 Reply
  • 9 Record Greetings
  • # Skip to next message
  • * Exit
  • 0 Repeat this Menu
  • 00 To hear more options

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For more information, contact the ITS Service Desk, (858) 246-4357 or ext. 6-HELP.