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Voice Mail: Resetting Your PIN

If you've lost or forgotten your voice mail PIN, follow these directions to reset it.


The information on this page is for users who have not yet been transitioned to Microsoft cloud voicemail.
The default number for the voice mail message center is (858) 534-6245, but some users will need to call (858) 534-8000 to access their voicemail.

If you know your PIN and want to change it, visit Voice Mail: Setting Up or Changing Personal Options.

  1. Request a Voicemail Pin reset
    1. Submit a ticket through the ITS Service Desk Portal. Include:
      1. Your name and telephone number
      2. The telephone number of the voice mailbox to be reset including the email address the voicemail box is associated with
  2. Once the voicemail box is reset, Microsoft will send an auto generated temporary PIN to the email address provided.
  3. You may reset your PIN to a combination of numbers that you choose. See Getting Started for details.