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Solidus eCare

Learn about Solidus eCare at UC San Diego.

Solidus eCare is an advanced Multimedia Contact Center offering agent applications, management applications and self-service applications. It operates on the Aastra MX-ONE communications system and presents full IP-based contact center capabilities.

Solidus eCare Contact Center offers solutions for departments of all sizes. Solidus eCare supports multiple-site implementations, thereby enabling dispersed customer-service organizations to behave and be perceived as one single enterprise.

With Solidus eCare Contact Center any enterprise can improve their customer service through complete, up-to-date information about their staff instantly at hand, and quick response to customer requests.

The powerful suite of management tools in the Solidus eCare solution provides continuous, detailed insights into the contact-center activity without adding complexity. The reporting, real-time viewing, networking, knowledge-base management, and configuration capabilities enable you to compare the use of different resources, and to analyze media-inquiry processes and overall contact-center efficiency.

How to order Solidus eCare: Submit a Customer Service Request (CSR).

For more information, contact the IT Services Customer Support Service Team at (858) 534-4277. For troubleshooting, contact the ITS Service Desk, (858) 246-4357 or ext. 6-HELP.