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WalkMe Frequently Asked Questions

Last Updated: November 16, 2021 10:17:31 AM PST
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WalkMe has been selected as UC San Diego’s digital adoption platform (DAP).

When the WalkMe layer of technology is added to participating UC San Diego systems, we rely on the WalkMe web browser extension to deliver this functionality to end users.

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Expand section WalkMe General Questions

What is WalkMe?

WalkMe has been selected by the Enterprise Systems Renewal (ESR) program as UC San Diego’s Digital Adoption Platform (DAP). Starting with the launch of Kuali Research, WalkMe is used to augment training and accelerate system adoption by adding in-system help when you need it.

When applied, it takes the guesswork out of new systems and processes by providing step-by-step guidance overlaid onto the user interface. These guided walkthroughs, along with direct access to static help content and ways to request support, will be made available, on-demand, as you learn the system.

As systems come online, the inclusion of WalkMe will be referenced in project communications and the system go-live announcement. 

How does WalkMe work?
The WalkMe Browser Extension identifies when a user is in one of the pre-authorized systems and loads the WalkMe content for that system on the screen.

Expand section WalkMe Data

When does the WalkMe Browser Extension (WMBE) collect data?
The WalkMe Browser Extension is only active when you enter one of the pre-authorized UC San Diego applications that has WalkMe configured. Otherwise the browser extension is inactive. This behavior was subject to testing by the Privacy Office and Security Office.
What data is captured?

WalkMe processes:

  • Usernames
  • Roles (e.g., fund manager, researcher)
  • HTML metadata to locate elements on a page
  • Analytics metadata (user interactions with the WalkMe tools)
  • IP addresses
  • Approximate user locations
  • Environment properties: browser types, page URLs, and page titles
IP addresses are pseudonymized before being transferred to WalkMe.IP addresses are collected for debugging and security purposes, along with usage statistics of WalkMe functionality, such as specific walkthroughs and help content is being tracked via cookies. Page contents are not collected. Names and other direct personal information (except usernames) are not collected at this time.
Does the WalkMe Browser Extension send content from the application to WalkMe?

No, UC San Diego's WalkMe service is configured at the program level to collect Engagement data, which WalkMe describes as usage statistics to inform administrators of how WalkMe content is being leveraged by the user community.


Interactions between the user and the application, or content housed within the application, are not being tracked nor are they being sent to WalkMe.

Expand section WalkMe Browser Extension Troubleshooting

Chrome - Is the extension installed?
  1. Open your chrome browser.
  2. Click the settings icon at the top right 
  3. Click Settings
  4. On the left navigation bar click Extensions
  5. Look for the WalkMe Extension 
Firefox - Is the extension installed?
  1. Open the Firefox browser
  2. Click the settings icon at the top right
  3. Click Add-ons and Themes
  4. On the left navigation bar click Extensions
  5. Look for the WalkMe Extension
Safari - Is the extension installed?
  1. Open the Safari browser
  2. Click the Safari tab, then click Preferences
  3. Click on Extensions
  4. Look for the WalkMe Extension
Edge - Is the extension installed?
  1. Open the Edge browser
  2. Click the settings icon at the top right
  3. Click on Extensions
  4. Look for WalkMe Extension