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Decrypting a Secure Message from UC San Diego Health or UC San Diego

This document describes how to receive and decrypt secure messages sent to you from UC San Diego Health or UC San Diego.

Reading a Secure Message

When you receive a secure message, it will look similar to the image below in your mailbox. This image lets you know that there is sensitive information enclosed in the email from UC San Diego Health. To read the message, click on the link in the box. After that, open the attachment.


Open the Attachment

If this is the first time you are receiving a secure message, you will be prompted to register with Proofpoint Encryption. Otherwise, you will be prompted to log in to Proofpoint Encryption with the email and password you have chosen. 

Registering with Proofpoint Encryption

The first time you receive a secure message, you will be prompted to create an account to register with Proofpoint Encryption. You will see the following message the first time you use Proofpoint Encryption and also when you initiate a secure message:

First time here? You'll be asked to register. Note that your password cannot contain spaces. Fill in the fields and then click Continue.


Already registered? You'll be asked to log in with the email address and password you created when you registered with Proofpoint Encryption. Then click Continue.


Read Your Message

The ReplyReply All, and Forward options are available if your organization's security policies allow these options.


If you click Reply, you cannot add more recipients to the message.


If you click Reply All or Forward, you can add more recipients to the message. If the message is forwarded, recipients may or may not be restricted to certain domains according to your organization’s security policies.


Click Logout when you are done.


Your Password Expires

Your password may expire after a period of time. The password expiration is determined by your email administrator. If your password is about to expire, you will see the message “Your password will expire in n days” displayed in a secure message.

Click the link next to the expiration message to reset your password.

If your password expires before you have a chance to reset it, you will be prompted to reset it the next time you read a secure message.

Forgot Your Password

If you forgot your password, click the Forgot Password link.


Click the link and follow the prompts to reset your password.


For assistance, contact the Health IS Service Desk at (619) 543-4357 or ext. 3HELP, or the ITS Service Desk, (858) 246-4357.