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Total UC San Diego Campus Survey Results

UC San Diego conducts three annual campus surveys to help support continuous improvement.

See UC San Diego’s survey program evolution (pdf).  

Faculty & Staff Customer Satisfaction Survey (CSS)

Faculty & Staff Customer Satisfaction

  • UCSD: 36% respond campus wide
  • Respondents only see and rate areas that they have interacted with in the past 12 months
  • Open-ended comments: Suggestions for improvement, What do you like best
  • One open-ended "burning question"
  • Open-ended comments to provide special recognition for Exceptional Customer Service
  • Net Promoter Score (NPS)
  • Prize drawing, downloadable coupon
  • Actionable reports, correlation analysis to identify primary opportunities and strengths

Student Satisfaction Survey

Student Customer Satisfaction

  • UCSD: Over 9,000 undergraduate and graduate students respond
  • Respondents only see and rate areas that they have interacted with in the past 12 months
  • Open-ended comments: Suggestions for improvement, What do you like best
  • One open-ended "burning question"
  • Net Promoter Score (NPS)
  • Prize drawing, downloadable coupon
  • Actionable reports, correlation analysis to identify primary opportunities and strengths

Staff@Work Survey

Staff@Work / EDI Survey

  • UCSD: 66% respond campus wide. 
  • Anonymous climate survey for staff
  • Research based, validated for higher education
  • Survey available for campus-wide, VC, or unit
  • Equity, Diversity, and Inclusion items
  • Open-ended comments
  • Open-ended question to recognize colleagues who made a positive difference in work climate
  • Spanish language available
  • Employee Net Promoter Score (eNPS)
  • Downloadable coupon
  • Actionable reports and interactive dashboards