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Student Satisfaction Survey

Thank you to everyone who participated in the 2019 Student Satisfaction Survey!

2019 SSS InfographicThe annual Student Satisfaction Survey has been used at UC San Diego since 1995, originally to provide key metrics to inform Balanced Scorecards for performance management in student business units in Business Affairs.

Today, the survey includes 50 departments and units across 5 Vice Chancellor areas and is used by leaders to specifically understand the needs of their student customers.

By measuring and taking action on customer satisfaction feedback from students, departments are supporting the UC San Diego Strategic Plan of enhancing the student experience and creating an agile and sustainable infrastructure by ensuring dedication to a people and service oriented culture. 

Dowload the Student Satisfaction Survey infographic (PDF).

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Survey Results

Overview

  • The 2019 Student Satisfaction Survey period was between January 16 and February 27, 2019.
  • 36,833 students (undergraduate and graduate) were invited to participated in the survey
  • 6,848 (19%) responded to the survey                                                                                                                           
Click here to view results by VC unit (PDF)

Top Rated Areas

Top 5 Highest Rated Areas in 2019 (4.30+ overall satisfaction mean score):

  • Student Success Coaching Program (4.65)
  • Chancellor's Associates Scholars Program (4.55)
  • Intertribal Resource Center (4.52)
  • Undocumented Student Services (4.50)
  • Women's Center (4.48)

 Top 5 Most Improved Areas:

Department 2017 2019
University Events Office 3.73 4.05
Undocumented Student Services Center 4.26 4.50
Student Legal Services 4.00 4.21
Academic Enrichment Programs 3.90 4.09
Guardian Newspaper 3.75 3.94

Student Quotes

  • “The staff are very friendly and the [Undocumented Student Services Center] has a caring environment. They pay
    attention to details that go beyond common undocumented students needs.”
  • “I like having support and help from my success coach and my peer coach [Student Success Coaching Program]. It’s nice to know that there are people in this university that are there to help me.”
  • “The best thing about AEP is that they are welcoming and supportive of students. Team works well together to make programs run smooth. It’s a space that truly resembles a student-centered approach.”

Departmental Actions

Below are some actions taken by departments in direct response to student feedback from the 2017 Student Satisfaction Survey.  Check back this summer for actions taken based on feedback from the 2019 survey.

Surveyed Area Survey Results Actions Taken Impact
Housing, Dining, Hospitality - Culinary Services Convenience and student suggestions Expanded hours with first 24-hr location.

Broad service window for the campus community.

 

Housing, Dining, Hospitality - Recreation Increasing residential student programs in partner of Recreations department

Expanded support for a number of Recreation programs for students living in campus housing.  Programs include Student Personal Wellness, Outback Adventures, and Fitlife Mobile programs.

Provided wellness programs to hundreds of students living in campus housing.
Housing, Dining, Hospitality Complaints about lack of affordable housing for grad/prof students

Continue construction of Mesa Nueva Single Grad/Prof student housing project with first move-ins scheduled fo 8/1/2017.

 

Delivering needed affordable housing to support our students 
Housing, Dining, Hospitality

Complaints about lack of affordable housing for grad/prof students /two yr limit in housing

 

Initating two additional grad/prof student housing projects (Nuevo West and Nuevo East) in 2017-18.  Delivering one of the largest grad student housing programs in the country
Housing, Dining, Hospitality

Complaints about the lack of affordable housing for single UG students and the two yr limit in housing 

 

Initiating the NTPLLN single UG housing and dining components for opening fall 2020. Delivering the largest SUG housing project on the campus 

 

Here are some actions taken by departments from past survey results in direct response to Student Satisfaction Survey feedback:

  • Cashier Office changed their operating hours to better meet the needs of the students
  • Dining enhanced their menu choices to include healthier and vegan options
  • Housing improved lounge and shared living spaces in response to student feedback
  • Facilities Management instituted a client response system to more quickly address customer requests
  • Transportation offered specific commuting alternatives per the feedback received
  • Campus Shuttle brought back a shuttle route after hearing the feedback from customers
  • Transportation Services introduction of a real time shuttle arrival system to save customers time
  • Bookstore refreshed their store layout and customer service training
  • Career Services Center updated their Port Triton system to make their search feature more user friendly for students seeking quality internships

Prize Winners

Congratulations to our lucky winners!  Thank you for taking the 2019 Student Satisfaction Survey.

2019 Winners

  $100 Visa Gift Card Grand Prize Winners:

  • Alex Monji
  • Madison Ochoa

 "Swag Basket" Winners:

  • Omar Popal
  • Megan Grygar

$50 Amazon Gift Card Winners:

  • Akshara Balachandra
  • Ke Li
  • Nicole Kalmus
  • Danielle Kish
  • Srishty Dua
If you want to learn more check out our latest video and like our Facebook page for updates.

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