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IT Services: Current Initiatives

Learn about projects and initiatives in progress at IT Services.

IT Services is continually working on the quality of our products and improvement of our services. Here are some of the projects and initiatives currently in progress across IT Services.

Enterprise Systems Renewal Program (ESR)

IT Services is leading the largest-ever IT project at UC San Diego. The Enterprise Systems Renewal Program, or ESR, is a campus-wide initiative that will transform core business and administrative processes. 

This multi-year program, launched July 2017, is engaging central offices and academic departments across campus to optimize processes and working with IT Services to deploy new systems that will effectively meet the ever-changing needs of our growing University. 

Learn more about the ESR program, its projects and the departments and staff across campus who are contributing to its success at esr.ucsd.edu

Two-Step Login

Multifactor authentication has come to UC San Diego! Two-step login is now available for faculty and staff use on VPN connections and single sign-on sessions. It’s optional for now, but will become required in January 2019. Student registrations begin Spring 2019. Learn more at twostep.ucsd.edu.

Enterprise Identity Access Management

The Enterprise Identity Access Management (EIAM) team is working toward the creation of a single user identity from the time of first interaction with campus through departure.

Learning Management System Review

Since March of 2017, student, instructor and staff have been interviewed and surveyed to learn what their experiences have been with the TritonEd learning management system. The results have been quantified and were presented across campus through the Fall Quarter of 2017. Contact edtechsupport@ucsd.edu for more information.

Process Palooza

This all-campus business process improvement contest is an opportunity for the campus community to watch as teams apply the Lean Six Sigma continuous improvement tools to business processes. Event attendees have opportunities to talk to others who have undergone Lean Six Sigma training, learn how continuous process improvement can save departments money and join in the fun of a friendly competition with prizes! See updates on the first annual Process Palooza event and information about the next event.

Student Activity Hub

IT Services is contributing to the university's strategic goal for student success with this analytic-based approach to determining student success and identifying those who may benefit from additional resources while at UC San Diego.