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Process Management & Continuous Improvement

Mojgan Amini

Find information about the Process Management & Continuous Improvement group within IT Services.

The Process Management & Continuous Improvement group enables IT Services to deliver information technology focused on the customer relationship and providing value to the customer. We provide a framework to structure IT-related activities and the interactions of IT technical personnel with customers and clients.

We also provide portfolio and project management, SLA management metrics, process and audit management, culture and organizational change management.