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Process Management & Continuous Improvement

Mojgan Amini

Find information about the Process Management & Continuous Improvement group within IT Services.

Process Management and Continuous Improvement (PMCI) performs a diverse set of functions for IT Services. We keep things moving, set strategies, tell stories, make campus more efficient and prepare people for the future. Learn about our teams and how they add value: 

  • Project Portfolio Management: Get the job done on time and within budget 
  • ESR Lean Bench and Continuous Improvement: Drive efficiencies through Lean Six Sigma and other process improvement methodologies
  • Communications and Outreach: Tell the IT Services story, keep campus updated and connect technologists campuswide
  • Service Management: Define offerings, products and processes that allow the campus community to do their work without having to worry about underlying technology or IT infrastructure
  • Organizational Change Management: Focus on the people side of change by preparing individuals and teams for new processes, technologies and ways of working