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IT Services Goals

Read about IT Services goals for 2018-2020 and progress toward those goals.

With members of the UC San Diego IT Executive Governance Committee, IT Services leadership selected and ranked goals and milestones to produce a final list of the five goals for IT Services in 2018-2020. The selected goals align with the UC San Diego's institution-wide goals and support the university's Strategic Plan.

Each goal listed below is supported by specific tasks. Notes on the progress of each task are included. 2018-2020 goals apply to the period between June 2018 and June 2020.

Last update: June 06, 2018

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1. Support student success & instruction

On track
  1. Strengthen our learning management system tools to support ongoing operational teaching and learning needs and address strategic education goals including the Strategic Academic Program Development (SAPD) initiative.
On track
  1. Grow the analytics community of practice and its outreach to improve student analytic practices across campus, integrate additional student systems according to the planned roadmap, integrate with and implement student mobile messaging.
On track
  1. Integrate learning record data from Triton Ed and other tools and enable pedagogical improvement analysis for faculty researchers, academic units and the TLC.
On track
  1. Working with the EDI office and IR, research digital divide issues in the student population that may impact success.
On track
  1. Assess common and specialized student computer and software needs and adjust policies and expand services accordingly.
On track
  1. Develop a sustainable business plan for the machine learning platform (MLP) for education and expand usage across campus.

2. Implement the enterprise systems renewal plan on time, within budget

On track
  1. Complete the student information system RFP process and selection; establish schedule with EVC office; begin implementation.
On track
  1. Meet milestones for implementing enterprise content management, academic personnel solution (AP Next), research administration (eCompliance, eRAP), facilities management (Tririga), data warehouse replacement, universal workflow.
On track
  1. Conclude financial applications procurement process and manage the finance module implementation within schedule and cost guidelines.
On track
  1. Working with business and financial services (BFS), develop a one-stop shop customer support model (‘Hyper-Care’) to support the new systems.

3. Enhance research services

On track
  1. In concert with SDSC and Health IT, design and implement improvements in the awareness and delivery of fundamental research IT services. Continue expansion of research facilitation services to reach more research labs.
On track
  1. Leverage active participation in national/international research IT efforts (e.g., ACI-REF Workshop, PEARC, GO FAIR, and CaRC programs) to increase UCSD competitiveness.
On track
  1. Implement the cloud optimization business case plan.
On track
  1. Working with research IT governance, conduct an assessment of researcher data needs and service gaps.
On track
  1. Complete the Restricted Cloud Data Storage Pilot and make the compliance and technical templates available to faculty and staff in UCSD, UCSD Health System, coordinating with the UC-wide Research IT Committee.
On track
  1. Develop a plan to provide software tools for PI and researcher productivity at low cost or through campus-wide agreements.

4. Improve cybersecurity

On track
  1. Coordinating with Health IT, implement multi-factor authentication broadly; complete install of next generation firewall technology; fully implement file share scanning tools across file shares.
On track
  1. Working closely with the ESR program and Health IT, implement the new identity management system.
On track
  1. Refresh UCSD’s local information security policy, generate an acceptable use policy.
On track
  1. Provide additional training, workshops and documentation in security practices for researchers.
On track
  1. Build security awareness into the curriculum; utilize campus teaching talent to improve current material.

5. Improve service levels and cost-effectiveness

On track
  1. Implement vendor-assisted image deployment within ITS managed desktops. Working with Health IT, distributed IT units, implement standard workstation images, common remote software management tools to all administrative computers.
On track
  1. Develop guidelines ethical use of machine learning and AI within administrative processes and systems, anticipating future use of AI/ML driven process automation methods.
On track
  1. Continue the cloud-first infrastructure strategy. In close coordination with Health IT, move  infrastructure to cloud providers or SDSC data centers. Retire one of two ITS data centers.
On track
  1. Publish regularly service metrics for widespread services including WiFi, call center and field support activities, coordinating with Health IT metrics.

Progress Icon Legend

  1. No icon means that no action has been taken toward this task yet.
On track
  1. Action is being taken and this milestone is on track.
Issue
  1. This milestone has an issue that is blocking progress.
Complete
  1. This milestone is complete as stated.

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