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System Status: 

FIS Support

Review the Oracle Financials Cloud and Concur Travel & Expense support structure for UC San Diego staff.

General Usage Begins July 9 After Phased Rollout

OFC and Concur go into production this Wednesday, July 1. The project team and certain SMEs will spend July 1- July 8 troubleshooting and correcting issues. Therefore, we’re asking general users to hold off on entering transactions into OFC and Concur until July 9. In-system messages will be posted that reinforce this timeline. General support tickets will not be prioritized during this timeframe, either. Oracle and Concur site links will be available from the Blink ‘Business Tools’ dropdown. See more details on the phased rollout: 

Our goal is to provide as positive and stress-free experience as possible for end users.

Step 1: Collaborate and Learn with Tier 0 Support

We’re asking users to collaborate and learn from each other as their first pathway for getting help. Please work with your local ‘Tier 0 SME’ to resolve training-related/general inquiries: Tier 0 SME List

Register for additional training classes and watch recorded training here:

Step 2: Attend Office Hours with Experts

Office Hours are here to support you! Oracle and Concur users should consolidate their questions and scenarios, then attend an office hours session with experts to help resolve outstanding issues.

Training Domain Upcoming Office Hours Click to Join

Role Requests 
(Oracle and Concur only)

Tuesdays, 9:30-10:30am

 Zoom Link

Accounts Receivable &
Cash and Banking

Fridays, 8:30-9:30am

 Zoom Link

Project Portfolio Management:
PPM Awards
Fridays 9:30-10:30am Zoom Link

Chart of Accounts, General Ledger, & PPM Capital/General Projects 

Mondays, 1-2:00pm Zoom Link

Project Portfolio Management:
Project Billing

Fridays, 10:30-11:30am Zoom Link
Procure to Pay &
Travel and Expense
Mondays & Wednesdays, 9-10am Zoom Link
Oracle BI &
Financial Reporting
Fridays 2:45-3:45pm Zoom Link

Step 3: Submit a Services & Support Ticket

Are you a UC San Diego Health staff member (UCSD Medical Center, Physician Group, and Population Health Service Organization)?*

UCSD Health employees, please send all Oracle and Concur inquiries to

*Note: VCHS / SOM staff must use the Services & Support portal process outlined below.

For all other inquiries, if Tier 0 Support and Office Hours do not resolve your department-specific questions or issues, get help tickets may be entered in Services & Support (ServiceNow). 

The Services & Support Portal provides one place for faculty, staff, and students to access help for Budget & Finance services and IT needs. New services and support categories were added to support Oracle and Concur-related topics as the Financial Information Systems project goes live on July 1, 2020.

Find answers, request services, or get help from our team at the UC San Diego Services & Support portal