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iClicker FAQ

Last Updated: November 29, 2022 11:53:46 AM PST
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Which clickers can students use?

iClicker2, iClicker+, and the original iClicker are supported at UC San Diego and are sufficient for student use.
White iClicker2 and iClicker+ remotes

iClicker and iClicker+ provide basic functionality to answer multiple-choice questions.

iClicker2 confirms the student's specific response by showing it on the screen and includes the ability to provide numeric and alphanumeric responses. The majority of faculty at UC San Diego do not use these question types, but students can only answer those questions with an iClicker2.

See iClickers: Before Class for more info on how to order or purchase iClickers.

Do I need to use iClicker Cloud (formerly REEF Instructor) to allow students to use REEF in my class?

ETS currently supports the mobile iClicker Student mobile app through the standard iClicker software (iClicker Classic) that is downloadable from the Downloading and Installing page.

We currently do not support the online iClicker Cloud app since it has not been tested with the campus and may still have issues syncing scores and downloading class rosters.

How do I enable the iClicker Student mobile application in the iClicker Classic course settings?

See this iClicker support article to learn about enabling iClicker Student mobile app in the standard iClicker Classic software.

How do students create an iClicker Student Mobile account?

To create an iClicker Student Mobile account and register for a class, follow the instructions in this iClicker support article.

Which computers can I use?
You can use any Mac, Windows, or Linux computer which meets the requirements found in iClickers: Before Class.
What software should I download?
See iClickers: Before Class for info on downloading the iClicker software and optional Canvas integration files.
How do I set up my class for clickers?
See iClickers: Before Class for info on content creation, course settings, and integration with Canvas.
How do I adjust my course settings in the iClicker software?
See iClickers: Before Class for info on creating a course and adjusting settings.
What frequency should I use in my classroom?
See our lecture hall frequency chart in iClickers: Before Class.
How do I use the Gradebook?
How do I connect my computer to the base station?
See iClickers: During Class for info on how to setup an iClicker system.
How do I set the frequency code on iClicker remotes?
For info about how to set the frequency on the original iClicker, iClicker+, and iClicker 2 remotes, see iClickers: During Class.
How do I run a poll?
See iClickers: During Class for info on presenting and polling.
What if I see a student using multiple clickers?
See our recommendation about academic integrity in iClickers: During Class.
What if I get the multiple clicker error message?
This is likely a clicker registration issue and not an academic integrity issue. See iClickers: After Class for info on what to do if you get the multiple clickers error.
Where can I get more information?
Download the iClicker User Guide (PDF) for more info about the iClicker software and hardware, or visit our iClicker Resources page for additional advice on clicker use and best practices.
Can I still use iClicker version 6 software?
We do not recommend using iClicker version 6 if you plan to use iClicker with our Canvas LMS.
How do I register my iClicker in Canvas using Google Chrome?

If you have already cleared your cookies and are still having issues registering your clicker in Canvas using Chrome,

  1. Enter chrome://settings/content/cookies into browser URL field
  2. Next to Allow, click Add
  3. In the site field, enter the following: https://lmsreg.iclicker.com:443
  4. Click Add

For information on polling for online instruction, see our Polling for Remote Instruction page.

For more info, contact us at clickers@ucsd.edu.