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Department Equipment Agreements with Imprints

Departments share responsibility with Imprints for the operation and maintenance of Imprints equipment placed in their areas.

Balack and White Equipment Agreements

Services include:

  • Paper (letter and legal sizes) – Your cost per page includes paper, though we require a monthly meter reading to determine your actual volume and paper entitlement. If you need more paper than actual copy usage, please purchase additional paper through Marketplace for convenience and approved paper types.
  • Toner – Beware of supplier scams offering toner or other supplies. (See  how to identify a scam.) 
  • Service and all other supplies are provided as part of the cost-per-page rate, commensurate with your machine usage.
  • Phone-in help desk assistance and onsite equipment service and maintenance
  • One professional key operator training for all the machine and networeerk features is provided on all console, not desktop, multifunctional machines. Imprints provides one free training at installation. You can request additional training sessions for an extra charge.
  • Training on copier/walkup features as needed

Departments are responsible for:

  • Loading paper and toner bottles/cartridges
  • Installing staples, if machine is equipped with a stapler
  • Reporting monthly meter readings
  • Ordering paper and supplies from Imprints
  • Clearing paper jams and handling minor operational problems
  • Assigning a key operator and informing Imprints help desk, (858) 534-2377, when changes occur
  • Notifying Imprints when:
    • The machine needs to be moved or picked up
    • Any billing/index number changes occur

Color Equipment Agreements

Services include:

  • Toner, staples and service are provided as part of a per-copy rate. Beware of scams offering toner or other supplies. (See details on how to identify a scam.) 
  • Phone-in help desk assistance and on-site equipment service and maintenance. 
  • Training on copier/walkup features as needed
  • One professional key operator training for all the machine and network features is provided on all console, not desktop, multifunctional machines. Training is provided once at installation at no charge. You can request additional training sessions for an extra charge.

Departments are responsible for:

  • Loading department-provided paper
  • Replacing toner and drum cartridges and waste containers
  • Installing staples, if machine is equipped with a stapler
  • Ordering supplies through Imprints
  • Reporting meter reading each month
  • Clearing paper jams and handling minor operational problems
  • Assigning a key operator and informing Imprints help desk, (858) 534-2377, when changes occur
  • Notifying Imprints when the machine needs to be moved or picked up
  • Ordering paper through Marketplace, or other source (Imprints recommends 28-pound paper)

How to Order Service and Supplies

  • Call the help desk, (858) 534-2377.
  • Email supplies_repairs@ucsd.edu.
  • Use our online forms.
    • For service requests, use the second form under department machines.
    • For supply orders, use the third form under department machines.
For more information, contact an Imprints expert. For questions about your copier agreement, call the Imprints Help Desk at (858) 534-2377.