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First-level Manager Road Map

Find out about courses and other resources to contribute to your Individual Development Plan (IDP).

First-level Manager Learning Road Map

Related UC Core Competencies

  • Communication
  • Diversity and Inclusion
  • Employee Engagement
  • Innovation and Change Management
  • Job Mastery and Continuous Learning
  • Resource Management
  • Results Orientation and Execution
  • Service Focus
  • Teamwork and Collaboration
  • People Management

Summary: Key learnings that can be gleaned from this Learning Road Map include:

  • Function, roles and skills related to supervising others on the front line and first-level positions
  • Supervision
  • Labor relations
  • Understand the legal responsibilities of the management role
  • Creating an inclusive and productive work environment

Certificate Available: Yes. The Supervision Certificate is open to managers at all levels.

Developing on the Job

  • Participate as a mentor or mentee in the Staff Mentorship Program
  • Informally mentor a colleague
  • Network within your profession, industry, sector, role, level of management, and interest
  • Join LinkedIn and its groups
  • Build relationships with trusted peers who are also supervisors at your level and with those who have more experience
  • Observe interactions.  Identify what dynamic(s) you want to observe and map out a plan to observe at meetings and events.  Journal and reflect on your findings.  Talk with someone about your observations and reflections.
  • Role play with peers
  • Role play on topics such as communication, effective delegation, coaching and problem solving
  • Participate in informational interviews with more seasoned managers and experts
  • Shadow a leader of choice
  • Volunteer for campuswide committees
  • Invest time building professional relationships
  • Conduct team-building activities that ensure a combination of fun, reflection, and strategic work
  • Make presentations to build relevant skills
  • Leverage an existing work project to build relevant skills
  • Request time at a meeting to make a presentation
  • Use an existing project to build specific supervisory skills such as delegation.  Identify a coach or buddy to support your development
  • Journal key insights and learnings related to a supervisory development goal.  Track your insights, noticeable shifts, what you try, and the results of your efforts.
  • Develop your coaching skills by offering to coach someone in their professional development
  • Join a committee to develop group participation skills
  • Volunteer for staff associations or other service roles on campus and in the community
  • Engage your team in creative problem-solving
  • Contribute to process mapping efforts outside your area of responsibility
  • Participate in seminars, courses, symposiums, conferences, certificate programs, and degree programs
  • Explore the Gartner Resources for All Staff, which offers a plethora of online resources and assessments across subject matter ranging from finance, human resources, information technology, procurement and operations, and risk and audit among others.

Learning From Others

  • Mentor
    • In partnership with the HR division of Equal Opportunity Services, we offer the Staff Mentorship Program.  The Staff Mentorship Program matches staff mentors and mentees based on their interests and experiences, and provides assistance with goal setting, job satisfaction, job enhancement and lateral or upward mobility.  Please call (858) 822-2633 for more information.
  • Feedback from Others

    • Seek feedback from professionals trained and certified in your area of development, your boss, direct reports, past associates or constituencies, HR professionals, peers and colleagues
    • Seek feedback from a wide base of diverse constituencies and individuals
    • Hire a tutor or coach
    • Ask a trusted advisor to observe you interacting with your staff and ask them to give you feedback
    • Hire a coach to help you identify a goal, define an action plan, and give you feedback
    • Collaborate with your supervisor to identify goals and expectations around your career development.  Ask for feedback along the way.
    • Gather feedback from others formally, e.g., multi-rater feedback instruments/360-degree feedback tools, and informally, e.g., conversations with others
    • Ask team members to be an information session audience member and to provide feedback on your presentation
    • Consider applying to the UC Management Skills Assessment Program (MSAP)


Read the following books:

  • ADKAR: A Model for Change in Business, Government and Our Community, Jeffrey M. Hiatt
  • Difficult Conversations: How to Discuss What Matters Most, Douglas Stone, Sheila Heen, and Bruce Patton
  • Emotional Intelligence, 1995, Daniel Goleman
  • How to Lead Work Teams: Facilitation Skills, Second Edition
  • The Five Dysfunctions of a Team: A Leadership Fable, Patrick M. Lencioni
  • The First-Time Manager, Loren B. Belker, Jim McCormick and Gary S. Topchik
  • How to Win Friends & Influence People, Dale Carnegie
  • The Leadership Pipeline: How to Build the Leadership Powered Company, January 11, 2011, Ram Charan, Stephen Drotter and James Noel
  • Love ‘Em or Lose ‘Em: Getting Good People to Stay, Beverly Kaye, Sharon Jordan-Evans
  • The Manager’s Bookshelf: A Mosaic of Contemporary Views, Jon L. Pierce and John W. Newstrom
  • The One Minute Manager, 1982, Kenneth Blanchard and Spencer Johnson
  • The SPEED of Trust: The One Thing That Changes Everything, Stephen M.R. Covey
  • The Tipping Point: How Little Things Can Make a Big Difference, Malcolm Gladwell
  • The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You, John C. Maxwell
  • The Gift of Time: How Delegation Can Give you Space to Succeed, Gail Thomas  (Skillsoft)
  • Taking the Sting Out of Feedback. Talent Development Magazine, 68, 50-54, K. Nowack (2014)
  • Emotional Intelligence: Defining and Understanding the Fad. Training and Development, 66, 60-63, K. Nowack (2012)

Related Skillsoft Courses

From the Skillsoft homepage, click on Browse the Library and look for UC Core Competency - People Management to find additional courses, videos and books.



  • Best Practices for Employee Disability Management
  • Workplace Bullying, Fear and Building Trust
  • Employment Discrimination Law:  News You Need
  • Employment Hiring:  Streamlining the Recruitment Process
  • How to Manage in a Union Environment
  • Job Accommodation:  Saving Jobs, Saving Lives
  • Motivating the Student Employee
  • New Supervisor Orientation
  • Risk Management – Your Role in Managing Department Exposures                               
  • Supervisory Training Laboratory
  • The Supervisor’s Toolkit in Dealing with the Troubled Employee
  • UC Management Skills Assessment Program (MSAP) - competitive application process
  • Work Leader Training Laboratory