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Communication Learning Road Map

Find out about courses and other resources to contribute to your Individual Development Plan.

Communication Road Map

Related UC Core Competencies

  • Diversity and Inclusion
  • Employee Engagement
  • People Management
  • Teamwork and Collaboration

Summary: Key learnings that can be gleaned from this Learning Road Map include the areas of:

  • Delivering feedback
  • Listening
  • Presentation skills
  • Understanding others
  • Written communication

Certificate Available:  No

Developing on the Job

  • Join a Toastmasters Club
  • Participate on a campuswide committee
  • Participate in a course or workshop that draws/attracts those from backgrounds different from yours
  • Teach a course on a topic about which you know a lot
  • Teach a course on a topic about which you know little
  • Do something that is outside of your comfort zone
  • Do an icebreaker activity at a staff meeting
  • Make a presentation at a staff meeting
  • Learn about an unfamiliar topic, process, service or product and make a presentation
  • Talk with others outside your unit about your unit’s work and strategy
  • Train customers on how to use your unit’s services or products
  • Represent your unit at a campuswide event
  • Write a marketing piece for your unit
  • Write a proposal for your unit
  • Draft talking points or comments for someone else in your organization to deliver
  • Participate as a mentor in the Career Connection Mentorship Program
  • Observe and learn from others who you identify as good communicators
  • Use language that is objective, behavioral, and neutral to communicate with someone
  • Mediate a disagreement/conflict

Learning From Others

  • Mentor
    • Our colleague division of Equal Opportunity/Staff Affirmative Action offers the Career Connection Mentorship Program.  The Career Connection Mentorship Program matches staff mentors and mentees based on their interests and experiences, and provides assistance with goal setting, job satisfaction, job enhancement and lateral or upward mobility.  Please call 858.822.2633 for more information.
  • Feedback from Others (this will be expanded to explain how to get the feedback and how it can be used)
    • Seek feedback from professionals trained and certified in your area of development, your boss, direct reports, past associates or constituencies, internal and external customers, HR professionals, peers and colleagues
    • Seek feedback from a wide base of diverse constituencies and individuals
    • Hire a tutor or coach

E-Learning Modules

Related Skillsoft Courses

Visit the “Featured Topics” section of the Skillsoft homepage and look for Communication to find additional courses, videos, and books.

Other Skillsoft Resources

  • Listening:  You Need to Hear the Unspoken, Jay Conger (video)
  • Effective Listening during Change (SkillBrief)
  • Listening during Change (Job Aid)


For more information, contact Staff Education and Development, (858) 534-4890.