Travel Card: How to File a Claim for Rental Car Damage

Report the claim to the Visa Assistance Center immediately after damage occurs (or within 45 days) by calling:

• Within the U.S.: (800) 847-2911
• Outside the U.S.: (410) 581-9994 (call collect)

Note: Be sure to obtain the reference number assigned to your claim for your records.

You will receive a claim package in the mail after you report a claim.

• Review documentation required to process your claim.
• Review documents available through the auto rental agency.

Mail the completed claim form and accompanying documentation using the contact information provided, or submit your claim online.

Notes:

• The completed claim must be submitted within 90 calendar days from the accident, damage, or loss. Claims submitted after the 90-day period will not be considered for payment.
• If some of the supporting documentation is unavailable, file the claim form and submit the documentation when it becomes available. All supporting documentation must be submitted within 6 months of the date of the accident or damage.