Find answers to common questions about the UC San Diego Travel Card.
Is the Travel Card like other credit cards?
The UC San Diego Travel Card is a charge card, not a card with a revolving line of credit. The balance is payable in full before the next billing cycle, and payment is due within 30 days.
Will my UC San Diego Travel Card affect my personal credit rating?
There is no routine reporting to credit bureaus because the card is only for reimbursable UC San Diego travel and entertainment expenses, not personal charges. However, if any portion of your account balance is 90 days or more past due, the delinquency could be reported to a credit bureau. Do not reference this card as a credit liability.
How do I apply for or cancel a card?
Is there a limit on the amount I can charge monthly for travel?
You can make unlimited charges for authorized business travel expenses on your Travel Card. This includes air, hotel, car rental, restaurants, taxis, parking, and telephone charges. In addition, there's a limited allowance for additional expenses for necessary purchases that fall outside of the Travel categories, which sometimes includes conference registration fees. If you receive a decline when completing a transaction, contact firstname.lastname@example.org to request access.
Is my account ready to use when I receive my card?
No. You will need to activate the card by calling Customer Service, (800) 344-5696. At the time of activation, cardholders will be prompted to self-select their card Personal Identification Number (PIN).
What happens if my card is lost or stolen?
Immediately call (800) 344-5696 to report it. The card will be closed and a new card with a new number will be issued and sent to you, overnight if requested. Check your monthly statement thoroughly to be sure all charges are valid, and report any unauthorized activity.
What if I have a question concerning my account?
Contact Customer Service, (800) 344-5696, 24 hours a day, 7 days a week, 365 days a year.
Can I change my PIN?
Yes, simply call US Bank Customer Service at (800) 344-5696, enter your account number, validate your identity, then follow the prompts to change or reset your PIN.
- Once the PIN is changed, it may take up to two card transactions for the PIN to be updated.
How do I change my address?
To change your statement address, email UC San Diego Travel from your @ucsd address with the subject line “Travel Card Statement Address,” and include your new statement address and current contact information.
Why is my Travel Card not accepted at certain retail establishments?
Certain merchants are not classified as travel (or entertainment) related so an attempted charge will automatically be declined. If you are attempting to pay for a conference or hotel and your transaction is declined, email email@example.com to request the merchant code is available on your account.
Why is there a surcharge on a Travel Card transaction?
Starting January 27, 2013, merchants in the U.S. and U.S. territories have the option of adding a payment card surcharge or “checkout fee” to certain credit card transactions. However, California Civil Code prohibits California retailers from surcharging. Nine other states have restrictions against surcharging including Colorado, Connecticut, Florida, Kansas, Maine, Massachusetts, New York, Oklahoma and Texas.
The option to surcharge is a result of a settlement to resolve claims brought by a group of U.S. merchants in the multi-district interchange litigation (MDL). If a merchant opts to surcharge, the merchant must provide clear disclosure to customers of their surcharging practices in advance of the transaction and the dollar amount of the surcharge shown on the transaction receipt.
If you have a question please email firstname.lastname@example.org.
It’s possible that cardholders will not have surcharges applied to purchases. Watch for them and report any unusual practices to UCSD Travel.
What is a chip card?
A chip card features an embedded microchip that provides an extra layer of protection against fraud. Plus it provides a convenient and secure way to make purchases when traveling outside the U.S. The chip card is also known as EMV, EMV/ chip and PIN, or a chip and PIN card.
How does the chip in a card work?
The embedded chip stores information required to authenticate, authorize, and process transactions. This is the same type of information that is stored today on the magnetic stripe. Chip cards and chip terminals work together to ensure a highly secure transaction by validating the card and cardholder and the account information, e.g., cash access, transaction limits, etc.
Where can I use my chip card?
The UC San Diego Travel Card should be used for all travel and entertainment related purchases, including airlines, hotels, car rentals, gas, restaurants, and conference registration fees - including online. Reminder, all travel must be preauthorized
. Be sure to have your trip number created before you make any travel-related purchases.
Will cardholders be required to enter a PIN to complete transactions?
Except for ATM transactions cardholders in the U.S. will most likely not be prompted to enter a PIN at the merchant terminal. For US Bank Travel Cards, the primary method of authentication at the point-of-sale is signature. However, outside the U.S. a cardholder may experience a situation when a PIN is required, such as at unattended gas dispensers, parking garages, and train and bus stations. The UC San Diego chip-enabled Travel Card supports both the signature and the PIN methods of authentication.
How do I obtain my PIN?
When activating a new card, cardholders will be prompted to self-select their PIN. If a cardholder forgets their PIN, they should contact US Bank's Customer Service to reset it: 1-800-344-5696.
Does a chip card still have a magnetic stripe on it?
Yes. Your chip card also has a magnetic stripe on it for use when a merchant terminal or ATM does not support a chip-enabled card.
How do I complete my transaction using the chip-enabled Travel Card?
Cardholders should experience only minor differences when using their chip card. Instead of swiping the card at a merchant’s terminal, the cardholder inserts (“dips”) their card into the slot underneath the keypad until it “clicks,” leaving it until they see prompts to remove it. At merchants without chip-enabled terminals, the cardholder swipes the card as normal. And, for online purchases there is no change.
Cash for authorized travel expenses
Can I get cash through my Travel Card?
You can get cash for authorized travel expenses at more than 330,000 ATMs and 471,500 member banks worldwide. You will be charged a 2.5% transaction fee (minimum $2, maximum $10). ATM fees can be charged to your department when submitted for reimbursement with your travel and entertainment expenses. Most UCSD cards have a $500 cash limit. If you require a higher cash limit, email email@example.com
I need to use my card for cash but have not yet received my PIN. How do I get cash?
Go to any bank worldwide and present your Travel Card along with your photo ID to request cash for authorized travel expenses. You will be charged a 2.5% transaction fee (minimum $2, maximum $10).
How do I find the location of a bank or ATM?
For the nearest US location, call (800) THE-PLUS or (800) VISA-911. When traveling internationally, call the Assistance Center collect, (410) 581-9994.
Whose responsibility is it to pay the bill?
It is your responsibility, as the cardholder, to ensure the bill is paid in full prior to the next billing cycle. The cycle date is the 24th of each month. You can request UC San Diego Travel to issue payment via MyTravel, or Entertainment form; however, this is done as a courtesy. It is ultimately your responsibility to ensure timely payment.
Why must the employee's manager approve the Travel Card application and what is the manager's responsibility?
The manager signature indicates that the employee requires the card to conduct official UCSD business. The manager is required to ensure the employee's account remains current and if notified by the UC San Diego Travel Card Team the manager must dedicate immediate resources to resolve any past due balance. Past due accounts affect the entire UC Card Program and failure to assist with this process could impact all Travel Cards in the department.
Why is a default index required on a Travel Card application and what is the index authority's responsibility?
An index is required on applications because of the Travel Card strip bill feature. Charges that were not preauthorized with a UCSD Event Number or not reconciled within 21 days might be charged to the default index. The index authority is required to assist the Travel Card Team in ensuring travel is preauthorized and resolving past due balances.
On what date does my statement generate?
On the 24th of each month, a statement is produced. Your statement will be sent by U.S. Mail. Please allow 7 business days for receipt.
Do I wait for the bill to submit my expense report?
No. Please submit your expense report as soon as you complete your travel or entertainment event. Timely submission helps ensure prompt reimbursement.
Can I check my account online?
Yes. You can access your account online to view account activity and billing statements. The first time you access your account, you will need to register. You can also view your Travel Card transactions in MyTravel. Travel Card cardholders with account activity can view recent transactions and their account balance using the View Travel Card Transactions link found under Available actions on the MyTravel Homepage. Cardholders without activity will not have a link to view transactions on their homepage. Travel Preparers can view the traveler’s Travel Card activity and balance when completing the MyTravel trip claim using the View Travel Card Transactions link found on the bottom of each tab.
What is UC San Diego's short name?
Enter UofCA for company short name.
Can I make a payment to my Travel Card account online?
Yes. First go to AccessOnline. Select Account Information and click Cardholder Account Statement to review your charges and account balance. Then choose Pay Electronically. A new window will open to allow you to complete your payment.
Note: Payments made from the cardholder's personal bank account to their US Bank/ Travel Card show as payments to Corporate Payment Systems.
Is training required to use the US Bank Access Online site?
Is it important to reconcile my statement each month?
Yes. As a cardholder, you are responsible to reconcile your account each month and make payments when due. This will help ensure that your account always remains in proper balance. If you have not received your statement, contact Customer Service, (800) 344-5696.
Why are there late fees on my Travel Card account?
Late fees are assessed at a rate of 2.5% to the past due account balance. It is each cardholder's responsibility to keep the account current and personally pay any late fees incurred.
What if I don't recognize a charge or need more information about a charge on my statement?
Refer to the back of your statement for billing inquiries, problems, or questions. You must respond no later than 60 days from the original statement date for a charge that you question. Be sure to keep records of all discussions, including the name of the customer service representative. If you have any questions or need further clarification, contact Customer Service, (800) 344-5696. To dispute a charge using US Bank's Access Online site, follow the step-by-step instructions (PDF).
What happens once I dispute a charge?
After you have filed for dispute of a charge, the amount of that charge will be suspended. During the investigation, you do not need to pay the amount of the specific charge in dispute; however, you must pay the entire balance of charges that are not in question.
Can I claim a surcharge charged to my Travel Card in MyTravel?
When charging expenses to a contract/grant, it is recommended that you research the contract/grant to ensure the fee is accounted for appropriately.