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Cell Phone Overview

UC San Diego offers cell phone plans by recharge through IT Services for departmental use.

Note: UC San Diego is not authorized to carry cell phones in the store, due to government contract pricing agreements with cell phone providers.

Ordering a mobile device

To place an order, you can submit a Cell Phone and Service Request Form (department's approval required prior to submission). Orders can take 3–5 business days.

IT Services processes orders and responds to e-mail and voicemail during business hours of Monday through Friday from 8:00 a.m. to 4:30 p.m.; we are closed on weekends and campus holidays. If you place an order after these hours, during weekends or holidays, you will be contacted during the next business day that the office is open. 

You can order cell phones on a recharge basis from several different providers. Click the links below to contact customer service representatives, link to provider websites, and learn about any UC San Diego special offers:

The Cell Phone and Service Request Form can be used to request new cell phone activations, cell phone disconnections, order/upgrade equipment and accessories, and plan/feature changes, and ports or transfers. For questions regarding any of these requests, contact ITS Cell Phone team.

Upgrading your mobile device

Please note that most vendors adhere to a one-year equipment upgrade eligibility policy in order to receive discounts; if you are not upgrade eligible, you may be charged the full retail price of the device. To find out what your eligibility date is, contact ITS Cell Phone team. Currently, UC San Diego does not offer equipment protection plan or equipment insurance. However, upon your department's approval, you can request to add any available equipment protection plan offered by the carriers.

Early cancellation: we are currently not charged early termination fees per our contracts with the providers. This is subject to change in the future.

Cell phone billing

IT Services maintains all cell phone billing responsibilities for departments that choose to have their bills recharged. These services include maintaining all billing records, providing/forwarding monthly cellular statements to FinancialLink/departments of record, and making index changes.

Using cell phones

UC San Diego follows the university-wide guidelines (PDF) for appropriate use of cell phones and other portable electronic devices outside of the workplace. Also see Using UCSD Cell Phones and Using Cell Phones for UCSD Business.

  • Cell phones for personal use: Most providers offer UCSD employees discounts for personal purchases. For specific information, contact the sales person directly. You can find their contact information on the websites listed above.

International service

International service varies widely among providers. Voice, data, and text messaging usage while traveling outside the U.S. incur roaming and often high pay-per-use fees. Make sure to ask providers or the ITS Cell Phone team about international features and rates before traveling. Use the links above to contact sales representatives for the latest information.

Note: Please contact the ITS Cell Phone team to request international features activation for business related trips (department's approval required prior to submission). To ensure that the international features will be activated on time, please send your notification at least 2 business days prior. It is also the user's responsibility to notify the ITS Cell Phone team upon their return to the U.S. to request the international features removal.

Help after purchase

  • For help with setting up your cell phone, please contact your individual IT team in your departments.
  • To get help with troubleshooting technical issues with your device, contact the providers using the links provided above.
  • For all other questions such as recharges/billing, reporting a lost device, contact ITS Cell Phone team.
    • Please note that IT Services processes orders and responds to e-mail and voicemail during business hours of Monday through Friday (closed weekends and campus holidays) from 8:00 a.m. to 4:30 p.m.  If you place an order after these hours, during weekends or holidays, you will be contacted during the next business day that the office is open.
  • You may find some useful information posted on Cell Phone FAQ.
Note: this page has a friendly link that’s easy to remember: http://blink.ucsd.edu/go/cell