BlackBerry Services

Last updated October 6, 2009 1:42:53 PM PDT

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Find out about BlackBerry services for faculty and staff with UCSD Exchange mailboxes.

The BlackBerry is a wireless, handheld device that provides real-time access to e-mail and calendar applications through your Exchange mailbox.

To get BlackBerry service, you need:

A recharge index number
A BlackBerry device running BlackBerry OS 4.0 or above
A wireless service that includes BlackBerry Enterprises (BES) data service
Compliance with UCSD Minimum Network Security Standards
An Exchange mailbox
- If you don't have an Exchange mailbox, fill out the Account Request Form, or
- Contact your department's system administrator or the ACT Help Desk
To fill out the BlackBerry Redirector Service form. (Use this same form to change service.)

Service details

Cost for new service is $6.25 per month.
BlackBerry service is available 24/7.
Maintenance requiring a service outage is normally scheduled after regular business hours. Urgent security patches or maintenance, however, may require downtime during business hours.

Setting up your device for UCSD e-mail

Once you have BlackBerry Redirector service, see Setting Up a BlackBerry for UCSD E-mail for instructions on how to configure your device.

For system administrators

The Messaging Team provides support to system administrators who work with Exchange users, including:

Setting up departmental resources within the Exchange environment (distribution lists, public folder stores)
Managing BlackBerry accounts
Assigning special permissions
Troubleshooting complex problems
Providing additional Active Directory information

For more information, contact your department's system administrator, the ACT Help Desk, (858) 534-1853, or visit the combined ACMS/ ACT Help Desk at AP&M 1313 (map), weekdays, 8 a.m. – 4:30 p.m.

Note: This page has a friendly link that's easy to remember: http://blink.ucsd.edu/go/blackberry

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