Faculty and Staff

How to Use Automatic Callback

Last updated August 25, 2009 10:06:39 AM PDT
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Learn how to use Automatic Callback.

When an on-campus number is busy or does not answer, initiating this feature makes your phone ring when the called party becomes available. The number is automatically redialed when you answer the special ring.

Note: You must have Feature Package 1 to use automatic callback.

Note: The information on this page is generally applicable to most phone models at UCSD. You may need to check specific information about your phone and the features available to you.

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1. Activate the automatic callback feature.

  • When you dial an on-campus number but get a busy signal, Press 6.
  • Listen for confirmation: 3 beeps.

Note: You must hear a busy signal before you can activate automatic callback.

2. Answer an automatic callback.

  • Lift the handset when you hear the distinctive callback ring — 8 fast rings.
  • After you lift the handset, the telephone will begin to ring at at the number you called originally.

3. Cancel automatic callback.

  • Press # 6 # to cancel the automatic callback feature.

Note: Automatic callback cancels itself automatically after 20 minutes.

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For more information, contact the ACT Help Desk, (858) 534-1853.