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  • ReadyTalk Services

ReadyTalk Teleconference Service

Last updated August 31, 2009 7:35:58 AM PDT
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Learn how to set up a conference call with more than 2 off-campus participants by using the teleconference service provided by UCSD in conjunction with ReadyTalk.

In the right place? If you don't have more than 2 off-campus participants, see How to Set Up a Conference Call for digital or analog phones.

Note: ReadyTalk is UCSD's conference provider. Our contract with AT&T (formerly SBC 1-800-Conference) ended in May 2007. If you continue to use AT&T, you will pay non-discounted rates. ReadyTalk is a "pay as you go" service with no one-time sign-up fees or recurring charges. Sign up with ReadyTalk by following the steps below:

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1. Sign up for a ReadyTalk conference account.

  • Open the ReadyTalk signup form, fill in the fields, and press Submit.
  • You will receive an e-mail within 24 hours with your new account information. You can start using ReadyTalk’s conference services after you receive this e-mail.
  • You will receive your new ReadyTalk card with your account information by mail in about 2 weeks.

In the future, you may need to change your index number. Here's how:

  • E-mail UCSD's Virginia Bogtong or Alison Kibble with your ReadyTalk access number, and provide the old and new index numbers. Request the change and show the effective date.
    or
  • E-mail Kim Morse, ReadyTalk’s account representative, with the same information.

2. Learn about ReadyTalk conferences and support functions.

  • Visit the ReadyTalk Web site, and use the tabs for instructions and training guides.
    • Solutions tab:
      • Brief descriptions of ReadyTalk’s services. Note that prices on the Web site are not applicable as UCSD has special rates.
    • Education tab:
      • User guides
      • Training sessions
    • Support tab:
      • Computer requirements for Web conferencing
      • Instructions for retrieving or resetting your passcode

3. Decide on the type of conference and any additional services.

  • Conference types:
    • Audio conference
      • Reservationless
        • The most cost-effective at less than 3 cents per minute per participant
        • Maximum of 96 participants. If you have more participants, contact ReadyTalk at (800) 843-9166.
      • Reserved, or Operator-Assisted
        • Contact ReadyTalk at (800) 843-9166.
    • Web conference
      • No additional cost
      • Deliver visual content and interactive presentations to your meeting.
  • Additional conference services: See ReadyTalk’s Online User Guide for more information, or contact ReadyTalk 24 hours a day, 7 days a week to:
    • Record your conference for less than 3 cents per minute.
    • Order Archive Hosting for 20 cents per month.

4. Plan your teleconference.

  • Decide on the date and time. (Consider time zones.)
  • Contact participants ahead of time and give them the following information:
    • Date
    • Time
    • Toll-free number for participants in the U.S. and Canada (or international toll-free number if you’re paying for the long distance charges for your international participants, or provide them with the toll number if you prefer that they pay the toll charges).
    • 7-digit access code
    • Specify whether it is an audio conference, or both audio and Web. If there is a Web component, give participants the URL: http://www.readytalk.com. (Tell participants to join the Web conference by clicking on the Conference Center tab and following directions there.)

4. Participate in the teleconference (as a host or participant).

Hosts: For a handy reference to setting up and starting your conference, print out the ReadyTalk "Getting Started Guide" (PDF).

  • Call the number to join the conference at the arranged date and time. Remember to log on to ReadyTalk if the conference includes Web participation.
  • As a host, enter your 7-digit access code, press * on your phone keypad when prompted, then enter your passcode to start the conference.
    or
    As a participant
    , simply enter your 7-digit access code when prompted.

Note: To enable the touch-tone feature on your campus desk phone, press 9 before entering the 7-digit access code.

5. Review your charges.

  • Conference charges will appear on your Telecommunications recharge statement, accessible via FinancialLink.
  • Each conference call will be assessed a $2 processing fee, in addition to the cost of the call.

6. Get more information

  • For billing and basic help questions, UCSD's Virginia Bogtong, (858) 534-1944, or Alison Kibble Koshi, (858) 822-5222
  • ReadyTalk customer service line, open 24 hours a day, 7 days a week, at (800) 843-9166 or (303) 209-1600
  • ReadyTalk account representative, Kim Morse, (303) 209-1624

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Technology

Conference Calls

  • Using Digital Phones
  • Using Analog Phones
  • ReadyTalk Services
    • Rates

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See Also


Teleconference Rates

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